Blue Screen Stop Error message

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Beginner
Posts: 10
Comments: 4

Hi

I uninstalled Acronis True Image Home 11 from Add or Remove programs from Control Panel in Windows XP Home Edition with Service Pack 3 computer.

Next I rebooted my XP computer.
Then I installed the trial version of Acronis True Image Home 2010 from a burned CD after I logged in my administrator account in Windows XP.

It wanted me to do a full backup.
I clicked to perform a first backup of my system.
After it booted again it try checking to make sure if my hard drive is okay.

Later I get a blue stop error message saying : "STOP : c000021a unknown Hard Error , unknown Hard Error.

I am not sure what this stop error message means.

Any one have this stop error message before.

Please reply back soon.

thanks

etow

Fri, 10/23/2009 - 00:32
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Frequent Poster
Posts: 4
Comments: 942

Hello Egan,

Thank you for using  Acronis True Image

In order to investigate the issue I would recommend you open a new support case using the following link http://www.acronis.com/support/index.html  and attach the following diagnostic information:

Please do the following in order to enable mini-dumps:

- Right click on "My Computer" and choose "Properties";

- Go to "Advanced" tab;

- Go to "Startup" and "Recover Settings";

- Choose "Small memory dump" in "Write debugging information" box;

- Close all the dialog windows by clicking OK buttons.

Now, please reproduce the system crash and send us the mini-dumps created. This will allow us to investigate the problem thoroughly.

Also include sysinfo and Acropnis Report to your request.

Fri, 10/23/2009 - 04:31
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 10
Comments: 4

Hi Dmitry,

I checked the Small memory dump is already set for Write debugging information box.

How do I find the mini-dumps and save them in order to send them to you?

Where can I get sysinfo and Acronis Report?

Please reply back soon.

Thanks

Egan

Fri, 10/23/2009 - 15:49
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 10
Comments: 4

Hi Dmitry,

I have successfully duplicated my computer system crash.

If I double click on Acronis True Image Home 2010 desktop shortcut then I click on Try Now! button. The welcome screen for Acrinis True Image Home 2010 appears.
Then I click on Tools & Utilities on the bottom left side of the Acronis True Image Home 2010 screen. Now I click on One-Click Backup. On the One-Click Backup screen, it says Partition to back up : No label (C:) - 24.73 GB of 202.9 GB used. Archive location : Acronis Secure Zone (Will be created automatically). Next click okay to Run the Schedule Task With Credentials. Next Reboot computer. The there is a light blue screen doing analyzing partition and lock partition and doing other checking. Soon the STOP error message is displayed: STOP : c000021a Unknown Hard Error , Unknown Hard Error. Next I hold in the power button on my computer to cut it off. Then I power back on then it says Acronis Completed.

Now, I login to my administrator account, then the System Settings Change dialog box shows up. Then I click on to Reboot button.

After that no more Blue Screen Error message appears except when performing the above steps over again.

Please reply back soon.

Thanks

Egan

Attachment Size
7942-85795.txt 52.13 KB
7942-85798.nfo 1.33 MB
7942-85801.JPG 124.87 KB
7942-85804.zip 133.09 KB
Fri, 10/23/2009 - 20:04