First backup failed

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

I've just downloaded and installed ABR11 trial.

I"m trying to backup a small set of files: "c:\Users" and "e:\Projects" (which both exist of course).

It fails with this message in the log:

--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 10/3/2011 10:50:49 AM
Backup plan: [None]
Task: [None]
Code: 20,250,627(0x1350003)
Module: 309
Owner: Acronis Agent User
Message:
Command 'Backing up' has failed.
Additional info:
--------------------
Error code: 3
Module: 309
LineInfo: 4a8728dc8a1c94f8
Fields:
Message: Command 'Backing up' has failed.
--------------------
Error code: 4001
Module: 20
LineInfo: 665f1f51cfa70f14
Fields: path : snapapi.dll
Message:
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147942526
Message: The specified module could not be found
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x01350003+0x00140FA1+0x0000FFF0

--------------------

The knowledge base says Sorry no information available.

This is like the 5th backup program I've tried, and so far, none of them have worked correctly. Grrr.

Mon, 10/03/2011 - 01:04
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Matt,

Thank you for your post. I will do my best to help you.

Most likely this issue occurs if the Acronis Agent was not installed. Could you please check your Windows add/remove programs menu and let me know if this is the case. You can read more about this issue here.

In case you have successfully installed the agent I would recommend to collect this report and contact our Support team directly. We offer technical support for the duration of the trial period.

Please let me know if you have additional questions.

Thank you.

Mon, 10/03/2011 - 11:03
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