Unable to create volume snapshot
I have been trying to backup two internal hard drives - first to an internal, then to an external ESATA. The backups I am trying to run are generally run manually.
I continue to see this error:
19 Information 10/3/2011 10:19:47 PM Locking partition E:...
20 Error 10/3/2011 10:20:01 PM Operation with partition '5-0' was terminated.
Details:
Unable to create volume snapshot (0x70021)
Tag = 0xDF81DA2C74EC5084
Failed to set snapshot bitmap. (0x10C44E)
blocks = 1D1C0EFF)
Tag = 0x14181C22EF45ADCC
Not locked. (0x9)
code = E0000008)
Tag = 0x2AACB7B2AB852AC
21 Error 10/3/2011 10:20:01 PM Unable to create volume snapshot
22 Error 10/3/2011 10:20:01 PM Failed to set snapshot bitmap.
23 Error 10/3/2011 10:20:01 PM Not locked.
24 Error 10/3/2011 10:20:01 PM Operation has completed with errors.
I saw previous entries concerning this problem with older versions of Acronis, and I have followed their recommendations:
I ran chkdsk /r
I uninstalled ATI 2012, then used the Acronis Cleanup Utility, then reinstalled
I ran the Acronis report utility, but I do not know if I should post it here
I am so tired and disappointed with this program.
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The external was connected when I tried to image to internal. I will disconnect the extenal.
The internal is a physical hard drive.
I do not have any encryption software.
I will look for old version(s) of Snapman and delete them.
I did not realize there was a 2012 version of cleaner. Can you give me the link? I will download and run it, and reinstall again.
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Before you delete snapman.sys manually on your hard drive you will need to make sure it doesn't exist in registry, otherwise you'll get a BSOD at boot time.
The 2012 cleaner lives at http://kb.acronis.com/content/24545
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As Colin says, that would be a very strong caution against deleting snapman.sys manually. I can tell you that, in my own case at least, the TIH2012 set-up does install its own snapman.sys driver file (version 3.12.0.634) as well as the fltsrv.sys driver file (version 1.0.0.30) for both 32-bit and 64-bit Windows systems. And both are included as required system start-up services (Start=0x00000000) in the registry under all of my OSes.
It's possible that snapman.sys isn't always needed. (Perhaps it's just for backward compatibilty with other Acronis apps as I have Disk Director installed along with TIH.) But you definitely don't want to remove that driver file if it's included in your registry's system start-ups. As a required driver, you might not even be able to boot into Safe Mode if it's missing.
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The problem has been resolved.
I uninstalled ATIH 2012, and this time used the 2012 version of the ATIH cleaner.
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