I'm sorry I bought this dumb software
All I wanted is a simple backup software. Since I bought this it has been nothing but headaches and lost time. First this software is slow and freezes at random times, even when not running any backup task.
For some time, after upgrading from 2011 to 2012, I had trouble backing up to a NAS. Finally I got it to work. Now this software won't complete a file backup task. It runs to what looks like about 95% complete and it gets stuck, displaying "4 minutes left". I have tried this twice today with the same results.
What is this good for if it does not back up my data!
Oh yeah, I can't chat with tech support because It's been more than 30 days since my purchase. I bet this is how Acronis makes money; charge $10 for tech support, per incident. Brilliant!
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I'm also fed up and agree Acronis cannot keep treating its user base this way.
Novastor was worse.
Any comments about other backup imaging programs would be appreciated as well.
Since 2010 version, Acronis kept telling to me to upgrade to newest version and bugs would be fixed - they're not. Worse than that, Acronis tech deleted my entire online backup for my laptop and Acronis has lost/deleted 61 Gb backed up online for my desktop - all took many weeks to backup.
Where did my piece of mind go?
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==> Acronis tech deleted my entire online backup for my laptop and Acronis has lost/deleted 61 Gb backed up online for my desktop
Was this for a test or bug tracing? Would be greatly disturbed if this was from their production cloud.
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from production cloud
I'm not greatly disturbed ... I'm infuriated! Took months to get all that data backed up.
It's time to file a formal complaint with US Govt.
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Anyone used Paragon and if so what was your impression? I know there has to be something better than this. Acronis is losing the trust of their user base and loyal customers such as me over the gawd almighty dollar.
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If you are not satisfied with Acronis I suggest you give Easeus Todo Backup 3.0 a try. The free version works great and has most of the features of Acronis True Image. There is also a Workstation version which provides WinPe for CD or USB flash drives without having to go through the WAIK process.
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Gifford Tremblay wrote:Anyone used Paragon and if so what was your impression? I know there has to be something better than this. Acronis is losing the trust of their user base and loyal customers such as me over the gawd almighty dollar.
For the record, I only do full images of my C drive when it suits me - no scheduling, no email backups, no FTP, nothing clever at all. So the full-feature set of Acronis was not needed.
I have been trying Paragon starting with the Free version since it really is all I need. However, they had some attractive specials so I upgraded to the paid Backup and Recovery Home. This gives you a WinPE recovery capabilty rather than just the Linux in the free version. The WinPE program provided allows you to burn a CD/DVD or a Flash drive directly with no WAIK and building required.
The program works well but might be slight bit slower than TI but not much. Acronis' presence on this forum in infinitely more than Paragon presence on their forum, ie, they aren't there at all. The level of user expertise on this forum seems to be far higher than on the Paragon forum although there are some knowlegeable users participating. Overall, the forum traffic is very, very light compared to this one. One might jump to the conclusion that this is because they don't have as many problems but it could be a lot of their users don't flog the program as much as TI users do and there aren't as many features to go wrong. I found that the B&R10 Linux CD version did not perform the verify function - it just immediately said done and I was very surprised that I was the one to inform Paragon of what I would consider a major flaw in a program version that has been around for a while. It has been corrected in the latest version. My support request was handled quickly although they still haven't told me this problem is corrected, just that they would correct it.
The Paragon documentation isn't too bad but they have statements that are sometimes confusing particularly concerning archive verification and I don't believe it does an automatic verify. Anything real clever seems to require the user get involved with the Paragon Scripting Language which might be a fine thing but it isn't something I'd want to fool with.
The Paragon user-interface allows you to run on a basic level or an advanced level. If you have read some of my previous posts the TI2011 interface and automatic clever things like validating archives on a schedule I knew nothing about turned me off the product even though I have used it since it came out with the TI9 version. I will say that for my basic imaging needs that TI has always performed flawlessly - my beef was with the user-interface. I find the Paragon interface better but it still takes a bit of getting used to. It also uses the database scheme for tracking archives and personally, I'd just as soon do without a database for the way I like to do things but you can seek out your archives if they don't display in the database.
While I believe Acronis has made a genuine effort to improve QA it is still very much lacking. The myriad of TI2012 problems is discouraging and I don't know why this remains so much of a problem version after version after version - and I know full well the difficulty in trying to make something that runs on a typically lower level than most applications work on the vast variations that exist in the PC hardware and software environment.
The Paragon Linux recovery environment has its problems on some machines (this is one area that Acronis did significantly improve TI over older versions) but the availability of a WinPE CD in the paid version cures most of these issues. Drivers apparently can be added to their WinPE version on the fly but I imagine it would have to done each time it is booted up (????).
Paragon has a confusing array of products and suites and determining which one is best for you can take some head-scratching.
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I have been using Acronis for a long time, maybe six year. I too am INFURIATED by the current version.
Here is the simplest question. How do I save a basic scheme so I can run a full image of my C drive once a week to the folder on another drive with the file name simply the date?
Is this too much to ask...
Julian - loooong time computer user - Nott
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Julian,
AFAIK you can't have just the date, but you can have one single letter and the date. Most users would require a human style readable name for their images, with maybe the date tacked on, which TIH 2011 and 2012 can do.
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But how do I save the backup scheme so I can repeate it with a few clicks once a week?
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Has anoyone tried Norton Ghost? Does it do the same thing?
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Julian,
I'm not sure what you are getting at with your last post. The moment you make a task it is in the database, if it has no schedule attached (which it won't by default), you will manually click the play button and it will run at your command.
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Where is the database????? Steve Jobs never worked on this software. It is TOTALLY counterintuitive.
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The database is not accessible as in using SQL or some other standard DB. Accessing it is done via the GUI.
The database is made up of distributed XML files, depending on how you installed 2012 (single user/all users) your task script will appear in
C:\Users\All Users\Acronis\TrueImageHome\Scripts
If you are using a corporate product ABR10 and 11 there are also catalogue and meta data scripts.
Archive information is held at: C:\ProgramData\Acronis\TrueImageHome\Database
I've attached a manual task I just made and part of its' script file.


| Attachment | Size |
|---|---|
| 79579-97669.png | 52.49 KB |
| 79579-97672.png | 111.97 KB |
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It is kind of you to offer help but this goes from bad to worse.
A few lines above I simply asked >>But how do I save the backup scheme so I can repeate it with a few clicks once a week?<<
You told me it is in the database.
Now you tell me all this suff about the databasae which is of no interst to an end user.
I JUST WANT TO KNOW how to set up and repeat a simple backup of my whole C-Drive on regular basis.......
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Obviously Julian you and I are not on the same wavelength. I thought you asked me where the database is, so I explained how TI works in that regard. I'm obviously not seeing the difficulty that you are having in making a task, as my first clip shows a manual task where you just click on 'Backup Now' to run it, though you could just as easily schedule it to run by itself once a week with no further input from you.
If you could point me to which part of the user guide on making full disk backups is not making sense, I'll try and help you around it.
Perhaps Grovers' 'True Image Guides' might make things clearer - the links to which are in the left hand sidebar.
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Julian Nott wrote:Has anoyone tried Norton Ghost? Does it do the same thing?
I'm reading some pretty negative things on Norton Ghost 15.0, most people are sticking with v12.
I have no idea why Acronis is adding all these features that are not related to backup and recovery. Just stick to backup and recovery, keep it simple. Fancy GUI doesn't attract customers, intuitive, easy to use and fully working software attracts customers.
I'm definitely telling all my friends to avoid 2012.
What I find interesting is you guys are still releasing new builds for 2011 (Build #6942, 162.1 MB, 2011-09-29) when there are so many problems with 2012 (Build #5545, 240.8 MB, 2011-08-23), why even bother releasing 2012?
Shortly two versions, from 2010 to 2012 installer has increased by more than 2x.
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I am a new member and this is the first comment I have ever made! I started with True Image Home 2009 and spent 2 whole months (full time) trying to get it working. The following are issues that would not function or work properly:--
Boot Media creation: Worked but would not validate
Reserve Copy: corrupted copy that could not be deleted (never resolved)
SnapAPI drivers: faulty
Tasks not running: due to support agent failing to mention that tasks must be recreated
DVD backup fails to validate: corrupt backup
In the end, after many support chats and links to patches and fixes (which should have been incorporated in the first place!) A free upgrade to 2010 was offered and this fixed most of the problems, but many things still needed ironing out. I thought I had finally got all the important issues fixed. Now though, Non-stop Backup is giving problems, when for weeks since I started using it has been ok! It is slowing the machine to a crawl for long periods (even though NSB is supposed to be a background operation with "Low Priority" every 5 minutes!!!) The offending process is CDP Manager (afsdpsrv.exe) .I am totally at a loss as to what I should do next. Support is £9 a shot and I am torn between giving-up on Acronis altogether but am reluctant to start all over again with another product!
Can anyone help, or shall I just shoot myself now? (ps I have read Thread 4074 entirely)
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I've only just recently discovered Acronis about 9 or 10 months back and felt some what optimistic & content that I had finally found a backup & restore solution to my problems but now I'm staring brain-dead into this website thinking WTF is Acronis and why did I ever support this.
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Stacey,
You haven't stated what problem you are having, or were you just musing in public?
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Gifford Tremblay wrote:After years and years and many versions, I have about had it myself. Does anyone know of a different product such as Paragon or NovaStor as to how reliable and functional they are? Acronis in this version 2012 simply charged people money to upgrade to something that was in reality in the beginning stages of Beta. You cannot keep treating your user base this way. Any comments about other backup imaging programs would be appreciated.
14 products registered and ready to move on!
Gifford Tremblay wrote:After years and years and many versions, I have about had it myself. Does anyone know of a different product such as Paragon or NovaStor as to how reliable and functional they are? Acronis in this version 2012 simply charged people money to upgrade to something that was in reality in the beginning stages of Beta. You cannot keep treating your user base this way. Any comments about other backup imaging programs would be appreciated.
14 products registered and ready to move on!
After battling with TI 2011 and spending many hours on e mail support I decided to vote with my feet last year and tried "Genie Back Up Manager Home Edition". What a breath of fresh air it is. Simple and reliable.
Sorry Acronis I was tempted by your latest half price "Halloween Offer" but a revisit to this forum confirmed my fears.
Good luck everybody.
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Recently upgraded to True Image 2012. Worst thing I've ever done. Set the Back-up Schedule to 1800 every Sunday evening with a full B-u to start and then two differential B-u's to follow in the weeks after before another full B-u. That's what I thought! So, what did I get? A full B-u (75.6 + GB) at 1900 followed by a differenial B-u (6 + GB. How come?) at 1909 followed by a full B-u (75.5 + GB) at 2011. I have been trying for weeks to get this to operate as planned. The support service was of little help (couldn't get a grip of the problem) and now the 30 day 'free' support is ended. Am thinking strongly of returning to the 2011 version. BTW I'm running Windows 7 Pro. Ugh!
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One more in the club!
I guess just about everything you mention here happened to me too. Ican fully understand your feelings about this "wonderful" piece of "State of the Art" software and I fully support everyones complains.
For the rest of the information see my reply #11 on: http://forum.acronis.com/forum/26109
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Want my money back!
No backup on my NAS is possible.
\\IP\share ; \\server\share; mountpoint X:\share... all ´doesent make a backup.
Ereignis-Code: 0x0064000D+0x00040014+0x0000FFF0+0x800704C3
The support is not reachable, no answer!
50 € for a bad alpha -version is too much.
I need my data, and can´t trust TI.
Sorry that is a NO GO
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Want my money back!
No backup on my NAS is possible.
\\IP\share ; \\server\share; mountpoint X:\share... all ´doesent make a backup.
Ereignis-Code: 0x0064000D+0x00040014+0x0000FFF0+0x800704C3
The support is not reachable, no answer!
50 € for a bad alpha -version is too much.
I need my data, and can´t trust TI.
Sorry that is a NO GO
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