Question about a credential error

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Beginner
Posts: 1
Comments: 1

I know the error is with credentials and the KB article just says to enter in the correct ones. But I do not know how to find the right ones to use as the normal login info on both PC's do not work.

Any and all help is greatly appreciated

Here is the errors from both Systems:
Log Entry Details

------------------------------------------

Type: Error

Date and time: 10/7/2011 2:49:12 PM

Backup plan: Friday

Task: Validation

Code: 11,863,304(0xB50508)

Module: 181

Owner: Dave@Dave-PC

Message:

Task 'Validation' failed: 'Failed to run the task: error occurred while trying to run the task.

Additional info:

--------------------

Error code: 112

Module: 9

LineInfo: d6e6b1a4069ca4cf

Fields:

Message: Failed to run the task: error occurred while trying to run the task.

--------------------

Error code: 3326

Module: 9

LineInfo: 9e5d09f7da87d0c

Fields:

Message: Logging on with the specified credentials is impossible, probably because the account does not exist or the password is invalid.

--------------------'.

Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00090070+0x00090CFE

Log Entry Details

----------

Type: Error

Date and time: 10/7/2011 2:45:25 PM

Backup plan: Friday

Task: Cleanup (custom scheme: before backup)

Code: 11,863,304(0xB50508)

Module: 181

Owner: Carol@Carol-PC

Message:

Task 'Cleanup (custom scheme: before backup)' failed: 'Failed to open the metadata directory.

Additional info:

--------------------

Error code: 640

Module: 64

LineInfo: a1d3981537c6870c

Fields: IsReturnCode : 1, $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe

Message: Failed to open the metadata directory.

--------------------

Error code: 36

Module: 64

LineInfo: 97675718d2b52ce2

Fields: path : test

Message: Failed to set the logon information for the backup location.

--------------------

Error code: 21

Module: 4

LineInfo: f35f747b3b21faee

Fields: function : WNetAddConnection3W, filename : Z:

Message: Network disconnected.

--------------------

Error code: 65520

Module: 0

LineInfo: bd28fdbd64edb8bc

Fields: code : 2147943603

Message: No network provider accepted the given network path

--------------------'.

Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00400280+0x00400024+0x00040015+0x0000FFF0

Mon, 10/10/2011 - 05:42
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 159
Comments: 518

Hi Carson

I see in the error it’s reporting it’s not able to connect to drive ‘Z:’ is this perhaps a mapped network drive you are trying to backup to?

If this is the case please use the full UNC path instead of a mapped network drive. Acronis needs to run as its own user to ensure you get a backup weather you are logged into your PC or not. Due to this it’s always best to use the full UNC path name eg, \\NETWORKDEVICE\NetworkShare, this should hopefully fix up the errors you are getting above.

Mon, 10/10/2011 - 06:12