TIH 2012 - Backup fails because of locked files
Hi, I recently upgrated to TIH 2012. I had no problems performing incremental backups using TIH 2011.
Now, every time a scheduled (or manually started incremental backup) starts, it systematically fails because of locked files. I keep adding them to the "Exclude" list, but I find this is getting ridiculous.
It started with "RacMetaData.dat", then with "MSS.log", then with some recycle bin file, then with "MSStmp.log", then with "tmp.edb", then with "Windows.edb" and now with some Windows Defender ".....lock" file.
Again, this is not a new system, it is an upgrade from TIH 2011 which worked fine on the same system. It is the same file backup that ran fine on TIH 2011.
I would expect that TIH 2012 would at least do the same flawless backup as TIH 2011 did but better with new features.
Is there a parameter I need to set? Do I need to start a new backup set from scratch? (I am just continuing from TIH 2011's incremental backups).
I was expecting more from TIH 2012...
Thanks for your help,
Marc
System: Gateway FX running 64 bit Win 7 Pro SP 1 on Intel Core i7 860 @ 2.8GHz with 16GB of RAM. Backups are made to internal dedicated 2 TB HDD and then copied to a Drobo Pro
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I agree - I am also having this issue. I NEVER had a problem with 2011 backing up files that were in use (or locked).
This is doing an differential backup of 4 separate drives with certain folders listed.
Why did 2011 NEVER give an error and now 2012 is stopping on the files? At the least it should skip the files - All backup programs
have the ability to skip open files -- where is this option in 2012?
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I create a brand new "Incremental File Backup" task (which is a full backup since it's the first time it runs) and started it last night. It failed after 3 hours, again on a "locked file" ("MSS.log" again).
Even though Outlook is installed, I do not use it. Actually, never even started it. I don't use Windows Mail or Outlook Express either.
Again, this same backup task (incremental file backup) was working under TIM 2011 on the same computer.
Thanks for your help,
Marc
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Do you know what program creates the MSS.log file?
Is this of any help - http://blog.rickyc.org/2010/02/07/mss-log-is-locked/
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==> Do you know what program creates the MSS.log
Believe it is the search service. It can be disabled in services for debug purposes. But search is a component of Win7 that many folks like.
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Yes, MSS.log is part of Windows 7's Search Service.
I had already seen the link you provided but this simply states that the whole Microsoft Search directory should be excluded.
Again, this was not a problem with TIH 2011 and now is a problem with TIH 2012...
Also, as I mentioned in my initial entry, I did ignore the file, but then TIH stumbled against another, then another, then another, then another, then another, etc... The later files were not part of Microsoft Search Service.
The point is, TIH 2012 should not care whether the file is locked or not as did TIH 2011.
As I said, this is getting ridiculous. I appreciate your help, but is there anyone in the technical dept. at Acronis looking at this? I am not the only one having this problem. I found other posts stating the exact same thing!
I can tell you that this will be the last time I upgrade your product.
I will start looking for another backup solution immediately.
Thanks,
Marc
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Marc,
I am not employed by Acronis, nor are any of the other MVP's. Have you thought of raising a support ticket?
Obviously I have no knowledge of what information you may or may not have researched. I'm sorry that the link was of no use to you.
As I don't have MSS enabled on my W7 installs, I don't see this log on my systems.
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Hi Colin,
I apologize. I didn't realize you were not working for Acronis. My comments were not aimed at you, but at Acronis who repeatedly release "untested sofware" to the public. This bug was present in TIH 2010. I remember it too well.
I thank you for trying to help me (us), it is very appreciated.
Marc
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