Trouble Activating
I have both ATIH 2012 and the Pluspack.
Although I have activated both I am getting 2 messages. One says X days to go to activate and the other saying my subscription is due to expire. Can anyone help please?
I have the same issue, and, what's most frustrating is that I am not getting any further response to my emails. They just ignore me and this very serious issue. What a shame.
Hello all,
Thank you for your feedback. I am sorry to hear about these activation issues and I will do my best to help you.
We have two articles that can help you with activation problems:
- Assigning Installation to Another Machine
- Acronis True Image Home 2012: Activation
Derek, I found your case in our system and I can see that the has been successfully resolved. Please let us know if you need additional help.
Phillip, I apologize for the inconvenience and according to our database your products have been refunded.
Shaye, your case has been escalated to our next level of support and the issue is still under investigation. I will make sure that we will get back to you as soon as possible.
If you need additional help or have any other questions please let me know.
Thank you.
FYI,
Every time i try to activate by pressing on the words "Activate now", there is a message posted to the log which states:
"No Windows Libraries"
Perhaps this is meaningful to the support personel who are working on this problem.
Shaye
Hello Shaye,
Thank you for your response.
To localize the issue could you please preform the below test?
Please go to C:\Program files (x86)\Acronis\TrueImageHome\license_activator.exe, run the file and see if the issue remains.
If the issue still persists, could you please obtain the following information?
1) Please make sure that the file C:\Program Files\Acronis\TrueImageHome\Common\libcrypto10.dll is present at the system
2) Please provide us with the screen shot of the key HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\TrueImageHome\CommonComponents (Start -> regedit)
3) Please provide us with the screen shot of the message posted to the log which states: "No Windows Libraries"
Thank you.
I installed a trial version that expired after 30 days since my order (retail business) did not arrive in time. Since then, I have been trying to activate ATIH 2012 for over a week now, but I have been unsuccessful. I keep having this error message that the ATIH needs activation and it will not work otherwise, I cannot do anything with it.
I contacted customer support and "chatted" with 4-5 different agents and spoke on the phone with another 2 (also asked for a supervisor). They are not able to solve the problem (also one agent made some changes to my computer that were not necessary and were permanent).
I get these error messages every time i turn on the computer and the customer support is doing nothing to help me. I asked for a supervisor to contact me and I am still waiting (over a week).
By the way they say that customer support is 24/7: that is not true. try to call them during the weekend and you will not get anyone to help you.
Hello Angelo,
Thank you for your post. I will do my best to help you.
I am sorry to hear about this issue and I am sorry that you have experienced difficulties with our product. I will forward your feedback to our Management team so that we can assist you in every possible way.
If you need additional help with the case feel free to contact me directly.
Please let me know if you have additional questions.
Thank you.
I upgraded from ATIH 2010 to 2012. I believe I used auto-activation during installation, but not sure. Status message says "Activation required", so I "activated now", entered both new and old serial numbers. Activation pane reported successful and all features now available, but the countdown clock and "Activation required" message remains. Selecting Help>Activate results in the brief "activating product" pane, but the countdown clock remains.
Attached is the HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\TrueImageHome\CommonComponents image.
No messages posted to the log.
I have a few days left before activation time expires. Appreciate your help.
The problem is still not resolved after more than10 days. Case number is 01356325.
I have been contacting the support almost every day and they tried everything and ran many types of reports.
I also personally uploaded report files (they made me install also some extra programs like "wireshark" to get a view of the network error messages) to them. I am still waiting for them to solve the problem.
They have a big bug with the software and they said that they cannot even refund me because I did not buy the product directly from them ! That is unbelievable !
@Paul Wolters,
Have you tried a repair install and see fi that solves the problem? If not, raise a support ticket.
@Angelo,
If you want a refund why not take it back to the place you purchased it from with a copies of your support case to prove you are having a problem. If you live within the EU zone, then the retailer is responsible for warranty and product fault claims.
I also upgraded to True Image Home 2012 and am seeing the activate now message. Putting the serial # causes no complaints but doesn't seem to have any effect either. I am getting concerned about the life of this program!
The problem seems to only be on the first unit I installed it on. I put ATIH my desktop and it seems to be OK, but the laptop (original installation) gets the error.
It is beyond return now, because it has been almost a month; the support people kept telling me that it would have been fixed in a little time, but now we are getting in the 3rd week with them; and even if the case has been escalated (at least it is what they said) no one has contacted me in the past 4 days...........
Customer service is at big fault here......
I installed a trial version that expired after 30 days since my order (retail business) did not arrive in time. Since then, I have been trying to activate ATIH 2012 for over a week now, but I have been unsuccessful. I keep having this error message that the ATIH needs activation and it will not work otherwise, I cannot do anything with it.
I contacted customer support and "chatted" with 4-5 different agents and spoke on the phone with another 2 (also asked for a supervisor). They are not able to solve the problem (also one agent made some changes to my computer that were not necessary and were permanent).
I get these error messages every time i turn on the computer and the customer support is doing nothing to help me. I asked for a supervisor to contact me and I am still waiting (over a week).
By the way they say that customer support is 24/7: that is not true. try to call them during the weekend and you will not get anyone to help you.
Finally some expert at the company sent me the very latest build and I was able to activate it; I still have to try the full functionality; I hope I don't get any more problems or errors.