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Event code: 0x00CA000D (registry entry or the serial number is empty)

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Greetings,

I am issuing this error (check image in attachment) since first time I've installed your program. I've been checking serveral times, but didnt find any specific place where to enter this serial key (I am using trial version so far, and I am quite sure its gonna fix by buying the product which I am almost surely decided on, but still I would like to try it for at least few days)

Thanks for any advices / help.
Rudolf

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acronis-issue.png 209.26 KB
0 Users found this helpful

Hello Rudolf,

Thank you for posting and welcome to the forum. I will certainly help you with this problem.

The errors in the event logs are caused by a known issue in our software which are scheduled to be fixed in Update 1. This happens only in trial versions and can be safely ignored.

If you need additional help or have any other questions please let me know.

Thank you.