TI 2011 - Build 6942 - Not recognizing USB Drive and previous . tib Files on 2nd Internal Drive

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Long time user of True Image. My PC is Dell Desktop - two Internal Drives and two USB drives (Maxtor II, and WD - My Book)
I only use the bootable CD (made from downloadable .iso file) and have been using TI 2010 Build 6053...but recently purchased TI 2011 upgrade in early July of this year during the promotion of the free Plus package. I burned CD's of TI 2011 Builds 6857, 6868, and 6942.

When using TI 2010 - Build 6053....all drives are listed:
Disk 1 - My Book (E)..........................................USB
Disk 2 - MAX II (F)..............................................USB
Disk 3 - NTFS (C), Fat 16, Fat 32........................Internal
Disk 4 - NTFS (Drive (E).....................................Internal.

When Browse is selected for location of backup, Folders and previous backups of .tib files are listed correctly on all the drives.
2nd Internal
Max II
My Book

Was planning to send info below via email to support group....but option was unavailable because support for 2011 ended in July - less than a month after purchase ???

Problem:
Booted 2011 - Build 6942 today.
All Hard Drives and partitions were listed correctly - same as above...Drive 1, 2, 3, 4.
However, when Browse was selected for location of backup.....Drives were different....MY Book was not listed and previous .tib files on 2nd Internal drive were not listed Here is the list:

Local C
Drive E (D))........2nd Internal ------Folder for Images listed..but previous .tib backup files not listed
CD-RW Drive (E
Removable F.................No Items to Display
Local Disk G.................No Items to Display
Max II H......................Folder of Images was shown (No previous .tibs on this drive- but I suspect they would be missing same as Drive E (D)
Computers near me
FTP Connections

Please Note from above list.........My Book - USB was not listed

I booted TI 2011 - Build 6868 with the same results.

No options are selected during boot on TI 2010 or TI 2011.

Tue, 11/01/2011 - 19:10
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Hero
Posts: 87
Comments: 9259
mvp

To make things easier when you use the recovery CD, using Windows explorer, give a label to your partitions. Eg. give the System label to the C:\ partition.

1) About not seeing the My Book disk.

The My Book disks sometimes feature this virtual DVD rom that you can turn off with the smartware software. Can you try to turn it off and see if that helps ATI see the disk?

2) About not seeing the TIB files.
When you boot on the recovery CD, click browse as if you were starting a restore process, and navigate to your internal disk, double check you select the right disk by looking at the partitions labels, not the drive letter, which can differ from the one you see in Windows.
You should be able to navigate to the folder where the images are, and see them.

Tue, 11/01/2011 - 22:03
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Thank you for your help.

1) On My Book USB Drive not being recognized:

I used the WD diagnostics program and viewed the smart options. Everything had green check marks..but I did not see an option to select/deselect anything. Sometimes XP fails to show this drive..but it is easily resolved by powering off/on the drive. I did this while booted from the recovery CD and received an error that sector 63 could not be read from Disk 1. ATI hung...and I rebooted OS.

The drive may be on a USB hub....If so, I will test w/o the hub. If that does not resolve the problem....I will replace it with a new Seagate. .

2) On not seeing .tib files...this is not a problem ......my error.

I forgot that I had deleted old .tib's on 2nd Internal drive...in preparation for backup w/ ATI 2011. Another folder on the drive contains the Fat16 and Fat 32 backups from ATI 2010...and both are listed by ATI 2011. All my old backups of the OS from C partition are on My Book - USB drive which is not recognized.

Thanks again.

Tue, 11/01/2011 - 23:28
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Hero
Posts: 87
Comments: 9259
mvp

1) What about this one?
http://wdc.custhelp.com/app/answers/detail/a_id/3835/~/how-to-remove-(d…

The hub might be issue also. Wouldn't be the first time.

2) Makes sense.

Wed, 11/02/2011 - 02:52
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.