Cloning drive D:\
I have two 186gb hds on my computer. Drive C: contains the op system and programs. Drive D: is used for storage. Drive C: had developed issues with the page file...won't create one and the SMART diagnosis says it's bad. So, I bought ATIH 2012 to move everything to Drive D:. I start ATIH and go to the Tools/Utilities tab and select Clone disk. I go through the wizard and when I click proceed, I get this message: "The destination hard disk drive you have chosen contains some partitions that could contain useful data. Click OK to confirm destination of all the partitions on the destination hard disk." The process starts, then after a few seconds, I get a message " Acronis True Image operation has failed." I have deleted all data on Drive D:, used ATIH Disk Cleaner on the D: drive and reformatted it. But no matter what I do, I keep getting the same message. what am I doing wrong or what is the problem?
Grantmg,
Try to do the cloning from the Bootable Media.
I don't understand; how do you do that?
Grant,
Have you tried running chkdsk /r on both the source and destination drives? The source drive having the OS on it will require a reboot for checkdisk to work the other drive should be ab;e top be checked whilst Windows is running.
These are physically separate drives aren't they?
Does the log file contain any further information?
As Pat L says, you might need to start the clone from the recovery CD, which you'll need to make via the Media Builder option anyway if you ever need to recover a disk or partition.
If the 'D' drive is internal, make sure that the 'C' drive is disconnected after making the clone.
Guys, this is very disconcerting. I bought Acronis True Image because it claimed to be easy to use; and now I find I have to be some type of computer expert to use it. I cannot even get a simple backup to work on my network...keeps asking me to edit credentials...never had to do that before with the current backup program I'm using (Backup Maker). What's worse, I set the computer that has the removable media up without a password just so I didn't have to go through this.
I'm am running Win7 32bit home addition on a HP m7674n desktop with two 186GB hard drives. Drive C has errors according to the SMART analysis done prior to booting, so all I wanted to do was move drive C to drive D. I bought ATIM 2012 (3 license pak) to do this because (as I said) they claimed it was simple...doesn't appear that it is.
Grant,
Perhaps it would be best to only attempt to solve one action at a time.
Cloning:
Have you run checkdisk as I mentioned in my first post?
Have you made a recovery CD - this needs to be made so you can recover the OS drive at a later date?
If there is a major problem with your main drive TIH might be refusing to clone to prevent further damage - however, it is also possible that Windows is preventing TIH to reboot into Linux and is locking the drive - using the recovery CD will, rule out the Windows interfering question, will also tell us if there is a further problem and will tell you if the recovery environment has any problems with your PC as far as recognising hardware etc is concerned. You need to find this out now before you have an image later on and need to restore it.
Cloning normally is simple apart from the proviso that some laptops require reverse cloning, which is rarely the case with a desktop system.
Imaging to a NAS:
TIH needs to log on to systems so that it can; a) run on a multi user system, and b) so it can run if a user is not logged on.
Does your NAS require a password?
How are you using TIH to access the NAS, if using a mapped share, try using UNC or IP addressing, mapped shares are problematical as they are only available when a user is logged on and are specific to that user as far as the system is concerned. You might want to check in Windows Credential Manager and see if the NAS has an entry in there, if it does you can delete it, make a backup task in TIH give it the NAS credentials and then it won't ask again.
If your NAS doesn't use credentials then it is your log on that it requires - you should be able to just enter your user name and leave the password blank.
If you still have your original imaging program installed, it would be a good idea to either disable any direct services it may use or uninstall it, as it could be interacting with TIH.
Colin, first off, I appreciate you helping me through this. I'm usually pretty good with computers; but TIH is testing my belief in myself. Yes, I ran the chkdsk.cmd /r and it came back saying it fixed several errors...telling me that the C: drive was clean. However, I checked once again on the SMART drive analysis in the bios and it still says drive 0 (C:) should be replaced.
I'm going to make a recovery disk and see if that helps. I take it that I must boot up from the recovery CD, then access TIH and go through the cloning steps...correct?
As far as the NAS, yes I was getting to that drive by mapping but I can also back up (with the current BU software) straight to the network. The setup I'm using is this: I have an laptop connected to the network. Attached to that laptop is a Maxtor 500GB hard drive, connected by a USB cable. I have had no problems accessing this with the Backup Maker software. I set this laptop up without a password; however, when I checked the credentials locker, it shows the user name as TERRA-LAPTOP\HomeGroupUser$. It shows a password as a series of eight dots. I tried both the old password for the computer and the windows Homegroup password; neither worked. I also tried logging on with my computer's user name and password...no luck.
I tried the blank password but the edit credentials box won't even let me test the connection without a password. Any other suggestions?
Correct, you will be able to clone from the rescue CD, it will autoboot. It does use Linux, so your drives might not be shown in the same letter order as in Windows. I suggest ensuring both your drives are given names/labels (your HP probably already has a label), these don't alter under Linux and so makes it easier to check which disk is which.
Have you tried accessing the Laptop in TIH rather than direct to the NAS using the full path?
Is the NAS shown as shared on the laptop?
Good morning Colin, I've created the recovery disk and it boots up fine. However, I haven't moved on cloning the drive yet because I want to backup the C:\ drive just in case something goes wrong with the clone operation; which at this point (in my opinion could very well happen...not very happy with TIH 2012).
I don't understand what you mean by "Have you tried accessing the Laptop in TIH rather than direct to the NAS using the full path?" What I'm doing is this: I start TIH, select backup, select c: as my source, select browse to go to network, select the backup computer wherein I am prompted to enter authentication. Don't know if this is a NAS or not. I understand this stands for Network Attached Storage. If this is literal; then, yes, I have a Maxtor 500GB drive connected to the backup computer via a USB cable. Even if I wasn't trying to access that drive, I couldn't because I can't event get to the computer it's attached to. This is maddening!
in surfing this issue on the postings, it looks like this has been a problem with TIH going back several years. If this is the case, Why hasn't Acronis fixed it. I have spent hours working on this and this is unacceptable. I need a fix and I need it NOW! If there is not one, then I want my money back. I'll go back to using the "FREE" Backup Maker software or even pay the $39.00 for the professional version and still be ahead of the game.
UPDATE: I disconnected the Maxtor drive from the network computer and attached it to my computer. I am able to see it and able to backup to it. This is great; however, not what I want to do every time I want to backup, especially since I want to backup all my computers to one central location.