Skip to main content

backup stops, says "canceled by user"

Thread needs solution

Acronis True Image Home 2011

No problem with previous backups, no changes to system or software. Started backup of complete C Drive and contents. At approximately 50 % of backup completion, backup canceled, stating "backup canceled by user". I didn't cancel the backup, so I tried a couple more times with the same result, although it occurred almost immediately after starting the backup.

Any ideas or suggestions?

0 Users found this helpful

It looks like for some reason the backup destination might not be available.

If in doubt, try to create another task to the same destination and see if the new task works. If it does, you have a problem with the task. Simply delete the old task and recreate a new one. If not, try to another destination to isolate the problem.

You might get slightly more info in the Log. But the "canceled by user" is an inaccurate error message- it is presented in a variety of situations where the backup cannot get off the ground.

I have seen this error frequently when the program is waiting for a response by the user and the error message eventually times out.

One solution to help isolate this would be to change the error message time out setting to a longer period. The most recent update for 2011 has better time out choices. Check upper right corner of program. I do not have 2011 installed so cannot be more specific.