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Death coffin

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To refer to an expression from aviation: i’m in a death coffin situation. Uninstalling Acronis True Image home 2012 will give me a corrupted Windows Vista unable to boot and using TIH 2012 will give me a frozen program and pc.
TIH 2012 does a good job backing up email or files, but freezes when trying to backup a partition (C: in my case).
I’m not a software expert and spend already to much time trying to solve the problems Acronis presented me. Last year it took me hours of hard labour too to get TIH 2011 functioning. Strange fact is that TIH 2012 upgrades do work on my W7 and XP machine (i bought 3 licenses).
Ton

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Think that's bad? ATIH writes information to an error log. But they have no idea what all the gibberish in it means. To support, it is worthless. I wonder why they pay programmers to produce error messages, when nobody except the person that wrote the software knows what it means.

Go with Norton, it produces logs too, and their support does not know what it means either, but at least it seems to work! Norton bought the sofware from someone else, so maybe they have an excuse. But then again, maybe Acronis didn't write the code either.

Symantec (Norton) bought out the original Ghost developers in 1998, 13 years ago, so I don't think that lets them off the hook either.

Hi friends,
Can we go back on topic. How do i uninstall the product without crashing Windows Vista. Normal uninstall (configuration menu) doesn't work. When i use the Acronis TIH 2012 cleanup tool Vista doesn't boot and i have to recover Windows to a state (including installation of Acronis...) Story begins again.
Tonight something happened. TIH 2012 started with a backup of the c: disk (although i don't have a task defined; i did in TIH 2011. BU seems okay, but i'm in doubt if it's reliable.
Strange things happen.

Ton

Ton,

When Vista crashes do you get a BSOD and if so what is the error number and text?

Did you uninstall 2011 and any Plus Pack before installing 2012? If you didn't, this may be where your problems are coming from.

When Vista doesn't boot, what screen does it get to?