Source selection drop down is empty for Configure disk backup
I just installed Acronis True Image Home under Windows 7 Ultimate SP1. I launched backup and I cannot select any "Source:" from the drop down. Clicking on it does nothing. I can toggle "Multiple partitions selection" mode but that doesn't help. Destinations are selectable. What's going on here? Obviously this is not very useful if I can't make a backup at all.
I've attached a screen shot of the disk backup dialog to show what i mean here.
Same problem for me
Tried repair
Yes fltsrv.sys (todays date)
Yes snapman (2010 date)
Yes virtual disk
Help would be appreciated!
BUT also: Disk Management and Drive Cleaner fail to open
'Failed to initialize the snapshot library manager'
Within ATHI, can browse old backups etc.
Robin,
I take it you had a previous version of TIH installed v2010?
Is that Disk Management in Acronis Disk Director or Disk Management under TIH v???? ?
I think I would try and make a complete disk image using the recovery CD, uninstall 2012, run the 2012 installation cleaner found here and the check registry to see if it still has a snapman entry - details on how to check and remove from here
Gosh that was quick!
Yes, v2010....and lots of versions before.
Disk Management under TIH.
I have the tried the cleaner....it crashes Windows 7 and forces it into a system restore! Hairy stuff.
Am I trying to actually get rid of Snapman? I see on my Win7 64 bit (with ATHI installed yesterday) that Snapman.sys is dated 1Oct11. Maybe I should try that version on the faulty machine?
Thanks
There should be no Snapman entries in registry in the places noted in the link above. Snapman has been renamed to fltsrv. Note, if you have Disk Director installed removing snapman might stop it working, but a re-installation of DD should get things back together, but I'd check TIH before reinstalling DD.
You can leave the Snapman entry that appears at HKLM\SYSTEM\CurrentControlSet\services\snapman.
Check that fltsrv appears in registry as snipshot below shows
Check that upper filters fltsrv shows as below
Thanks for that - very clear and done OK. One item had to be fixed. Then 2012 appeared to be working OK until I rebooted....and the restart failed at boot.
Never before have I experienced such ongoing trauma with installing a programme or an upgrade. I had a very stable computer and Acronis 2011 ticked along nicely - I should never have touched 2012!
BUT I am suffering ongoing BSOD when starting the computer: poor old Windows 7 is continuing a round of System Restores ('no root cause' and 'unspecified changes to system configuration').
I THINK that I have just achieved some stability by rolling back to before Acronis Sync Agent was installed. At least 2012 now operates (in part, still awaiting Update 1 with the fix for http://forum.acronis.com/forum/24166 ). Running some checks now, but after three OK reboots, there has been no BSOD. Praying!
Hi Colin
I am still getting Windows 7 (32 Bit) boot failures at intervals. Allowing the system to try and fix results in 'no error found'. Telling the system to boot as normal results in an OK boot.
I have tried using the Windows 7 disk to repair things, but this has not helped.
All pretty unnerving, but at least my computer is running. Its a bummer that I can't fix the problem.
Do you think that any of the actions above would have caused it? Thanks!
Is the boot failure a BSOD? If it is what is the code and text given?
No, just a boot fail with the usual options of diagnostics or continue to boot
Robin,
So the screen that you see is the F8 type one, that offers to boot Windows normally, run diagnostics, run in safe mode?
Did you have a secure zone or Acronis OS Selector installed and activated previously?
The question has to be what altered between the 3 times when you rebooted OK and now?
It sounds as though the Windows BCD has some incorrect entries in it, if the boot manager can't find Windows to boot, or there are remnants of 2010 drivers which are clashing.
What happens if you disable all Acronis services?
I think something somewhere had caused an error which has become magnified perhaps 2012 has caused it or perhaps it was lurking and 2012 has brought it too the surface, probably never will really know.
Thanks for your thoughtful reply. On the points raised:
So the screen that you see is the F8 type one, that offers to boot Windows normally, run diagnostics, run in safe mode? YES
Did you have a secure zone or Acronis OS Selector installed and activated previously? NO
The question has to be what altered between the 3 times when you rebooted OK and now? Nothing, I think. I can get a run of many OK boots, then an error. I can't see any pattern
It sounds as though the Windows BCD has some incorrect entries in it, if the boot manager can't find Windows to boot, or there are remnants of 2010 drivers which are clashing. I have tried a BCD rebuild, but that did not help.
What happens if you disable all Acronis services? Hmm. Had better try! I think that is: Nonstop Backup Service, Scheduler2 Service and Sync Agent Service? I will also go searching for any old 2010 remnants, BUT the registry is so full of Acronis, how does one tell what is old and what is new?
I would stop the sync and NSB service, if you stop the scheduler, 2012 won't work.
As you may have seen update one has been released, installing this might solve your problem, but I'd try the above first.
Do you have any other software that runs in the background and might make disk/BCD alterations?
I wonder if your BCD is somehow switching between hard coded paths and relative paths. The BCD often defaults to hard coded, whereas relative path entries can cope with botting files being moved about by other programs.
OK I fear that I am up for a clean install.
If I stop the services, I can always get Win7 to boot, even though I periodically have to tell it to start as normal.
This is the same even if I stop the services.
The real blow is that I cannot uninstall 2012 through the Windows uninstaller. It says that it is not installed. If I uninstall through the Acronis 2012 uninstaller, windows will NEVER boot and cannot repair itself. Only a restore can get me running again.
Robin,
Have you ever enabled the Acronis Secure Zone? The Acrnois uninstaller seems to be uninstalling the filter drivers but not the registry entry which would prevent Windows starting normally.
From Windows when you get the failed boot menu choice or press F8 at boot time, there is an option to start last known good configuration which might save you re-installing W7.
From what you've said in post #13 it sounds as though there is an inherent problem in the BCD which installing 2012 has brought to the fore and has now made it worse.
If you have activated the SZ at some time, then de-activate it, TIH 2012 will then write a generic MBR back to the disk.
Have ever had Bitlocker enabled?
When you tried to fix the booting problem with the Windows Repair CD did you use Bootrec.exe as the command?
Thanks Colin
Have just wiped and started the clean Windows install!
No, never secure zone
Yes, last know configuration is an option. They are all as bad as each other!
No, never Bitlocker
Yes tried Bootrec
Ah bliss! 9 hours of work later, I have a nice clean Windows 7 and ATHI 6131 sitting over the top of it with everything working well!
Environment: Acronis 2016, latest version. HP Envy TS15 w/1 TB hard drive. Windows 10 latest updates.
Process 1: Use Acronis to clone new, MX200, 1 TB Crucial SSD. Remove HP hard disk. Intall formatted and partitioned SSD into laptop (same allocation size on HP hard drive and on Crucial SSD). Connect HP hard disk with SATA/USB cable. Start machine with Acronis bootable media (USB stick). Invoke cloning. Source disk (HP hard drive) shows up as unsupported. When clicked on as source, error message says, "Empty disk cannot be used as source".
Process 2: Create Acronis full disk, verified backup. Remove HP hard drive and connect with SATA/USB cable. Put new SSD into laptop. Boot laptop with Acronis bootable media. Select Restore. Source disk shows up as unsupported (empty).
Situation: I have followed Acronis directions for the 2 processes explicitly. For reasons unknown to me, the HP hard disk appears to be empty to Acronis. The hard disk works perfectly when in the laptop so I am assuming that the HP hard disk is not at fault.
I will appreciate assistance to resolve the above issue.
Harry, please raise this issue in the Acronis True Image 2016 Forum where you will receive a lot more responses than here in the forum for older, obsolete products.