Standalone ATI 2012 cannot find archive
Last night I created a .tib archive, written to a bootable Dual Layer DVD. The archive created OK.
However, I then try to restore by booting up with this disk. ATI starts up fine BUT the DVD drive does NOT appear as a location from which I can browse to find the .tib archive.
IF I install a USB DVD drive I can see that in ATI and browse for the .tib archive & managed a full restore.
IF I reboot the PC & I do not use the built in DVD (ie I use my USB DVD drive to boot up ATI standalone), the .tib archive is available.
This looks as though it is some sort of issue with the built in DVD's settings but I find it really weird as ATI starts up fine with this drive......(just don't have the DVD available under My Computer when browsing for archives).
The machine is a Lenovo M91p - 7033 and My ATI is the latest (build 6131).
I hope someone is able to shed some light on this!
Cheers
Jeremy
Tried various BIOS settings but to no avail. Looks as though this is yet another Acronis TI problem!
Hello Jeremy,
Thank you for your posts. I will do my best to help you.
I am very sorry for the inconvenience, it is possible this is a hardware detection issue. In such situations we recommend our Customers to contact our Support team with the following diagnostic information for additional investigation:
1. Acronis Linux report collected using the bootable media.
2. Windows system information file if the machine is bootable.
Please let me know if you need additional assistance.
Thank you.
I have raised a ticket & sent the relevant logs to you, thx!
I've encountered a similar issue. When booting from the Rescue Disk, I noticed that the Windows 7 System partition shows up as C:, logical partition C: is D:, etc.
Note: my drive letters and physical drive allocations, from Disk 1 to 2 to 3 are different for reasons too involved to go into here (drive additions, partition changes/deletions, etc.) Suffice to say that Disk 1 (SSD) is C, Disk 2 is E-I, Disk 3 is D J and K. I think I also remember removing the letter from Win7's System partition.
To Restore C: partition, I have to select my external drive containing my backups carefully, as it is also now a different letter. Then I restore the part to drive D: (again, my logical C: drive).
To make sure I do it right, I go by the volume names and not the (temporary) drive letters that this CD boot sees.
Anyhow, the Rescue disk boot lists them in direct C-K order. Might want to check this on your system.
Just a thought...
Ed
BigEd,
Your description of drive letter differences is normal when comparing the Windows drive letters and the drive letters assigned by the Linux Recovery CD. This variation is why it is important to assign unique names to each disk. Then when restoring a partition, you can match up to the description and not the drive letter. I make it a practice of adding the Windows drive letter to my description. Such as
Win7_C
Data_D
Storage_E
etc.
Once you have new backups with the new names, you can match your retore by volume names.
BigEd/Grover
thanks but that is not relevant in my case. I KNOW it works as I managed to restore it from a USB attached DVD drive completely with no errors.
Acronis just does not seem to recognise the internal DVD drive on my Lenovo M91p even though (and this is the strange bit) it does boot up the standalone bootable DVD with TIB image on it.
Now I logged this with Acronis on 25th November and have had a number of emails/phone calls that only seemed to establish what I/we already know....there is a problem. I believe this is being escalated and hope it will be solved soon.
I have since ordered a copy of Norton Ghost 2003 as I believe this will allow me to do the same thing.....it just remains to be seen whether I'll have the same problem but is unlikely as I have used an older ghost image successfully using the same lenovo box.
Ho Hum!