ABR 11 Server for Windows - Microsoft Visual C++ Runtime Error

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Hello,

during the backup process (7-12 percent are done) i get MS Visual runtime error.
Error Message: Microsoft Visual C++ Runtime Library: Runtime Error!
Program: This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.

After checking OK. I get another error: "Fehler" without any further information.

I tried to save approx. 500 GB of directories from our fileserver trough our LAN.

I installed the Visual C++ 2005 Redist. Nothing changed.
The COM+ System Application or Distributed Transaction Coordinator Service is running.

Environment: W2K3 R2 SP2 German, 2GB RAM, P4 2,66 GHz

Tue, 12/06/2011 - 16:09
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Hello David,

Thank you for bringing this thread up.

Unfortunately this is a very common error, and the situation requires investigation. Please provide us with the Acronis Info from the problem machine. These logs should shed the light onto the situation.

Let us know if you have any questions or concerns, we will be glad to help.

Thank you.

Mon, 01/30/2012 - 19:51
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I'm running Acronis True Image 2009 and have just started getting this error. How do I send you logs? This just started happening about a week ago and I've been running your software for several years. Thanks.

Tue, 01/31/2012 - 11:13
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 3268

Hello Patsy,

Welcome to our Forum, we're glad to greet you here.

I regret to inform you that Acronis True Image 2009 is a very outdated product. It's no longer developed, updated or supported anymore. Investigation process might need our development assistance, which is not possible in your case.

In such situation I would advise you to try the latest version: Acronis True Image Home 2012. The trial installation is valid for 30 days, and almost full functional (check out the limitations here).

Please also note that this thread is dedicated to the Acronis Corporate Product line, and the solutions listed here will not be applicable for the software you're using. Feel free to refer to the respective Forum sections: for Acronis True Image Home 2012, and for older versions of True Image Home. 

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!-

Thank you.

Thu, 02/02/2012 - 16:41