Peer licensing question

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I bought a Peer product. I get 2 licenses. One to upgrade the previous version on my computer. And a second one to do a new install on my wife's computer. In the email I got with the download locations, there were 2 separate downloads, and 2 separate license codes. In the email, the 2 were not identified as upgrade and full version. So, I picked one and installed it on my computer to upgrade my previous version. And it was the wrong one. It was the full version. So I recovered my machine to before I installed the wrong Acronis program, and then installed the upgrade with the other upgrade license code. Everything is fine there.

Now, when I downloaded the full version with appropriate licensing code on my wife's computer, it says "Too many activations". And it will not let me install anything but the "TRIAL" version on my wife's machine.

So, my question is, how do I get this activation thing straitened out with Acronis? They have warnings about long waiting times on phone, and chat help options. So...here I am on this forum trying to get some help. Anyone from Acronis Customer Service here who can assist me with this activation problem?

Thanks,

Dave

Thu, 12/22/2011 - 22:33
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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You have to contact Acronis, chat is the fastest way.
An acronis rep will occasson make an appearance on the fourms, but basically it's just us users.

You might have been better off, once you installed the program in the wrong place, following the procedure to move a serial to another machine. It's in the User Guide.

The activation/serial number system that Acronis is using in ati2012 isn't like prior versions; it's more like what Microsoft uses for Office and Windows, but with more frequent checks online to verify your activation. If Acronis can determine that it prevents more illegal copies than it costs them customers, then it's probably here to stay. A few other software makers are switching over to it.

Fri, 12/23/2011 - 13:49
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thanks. I would expect the company to protect itself over the consumer. The chat is either way overloaded, or unavailable at this time. When I click on that option and get to the chat window, the only thing I see is a broken picture icon. And that never changes.

In hind sight, you are right about the way to install from the second computer. In searching the Guide for answers, I was not proficient enough to find that at the time. That is probably no longer an option. So I will just have to wait until the holidays are over and Acronis will maybe answer my email for help.

Thanks again,

Dave

*edit* Maybe the chat will only work in Internet Explorer. I'm using FireFox. I'll have to try that in I.E.

Fri, 12/23/2011 - 15:20
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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If they had thought this out really well, when you started the uninstall, it would have prompted you re moving the license. But I don't think the one-year product cycle allows the programmers enough time to construct the main opeation algrithms and the debug and test and construct the error handling.

There's an old rule in program: No matter how long you have to code, you'll spend 90% of writing the code and 90% if debugging and writing the error handling. ;)

Fri, 12/23/2011 - 15:36
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 72

Well, I found out chat works in I.E. but not Firefox. So I was able to get connected to chat, and the Indian guy talked me through fixing this issue. He really knew his stuff.

A programmer once told me that it's hard enough to write programs so that they work without having to add code to make it fail. Thanks for all the help.

Dave

Fri, 12/23/2011 - 17:48