Awful support service from Acronis

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 6
Comments: 31

Hello,
I hope that someone from Acronis support team will refer to this thread.
Of course other members are welcome to share their opinion

At March 2011 I had purchase a license to Acronis True Image Home 20111
According to my Account page, Support program had expired on April 16, 2011
I don't know about any other manufacturer, that provides only one month support for their software!!!

Since I have a serious technical problem and need an urgent help, I had pay $9.95 Per Incident Support.
I hoped to connect the support team via chat, asking them to take control on my computer and fix all the problems.
All my attempts to contact the support, resulted with a gray screen and no possibility of access to chat or any other support option

Tue, 12/27/2011 - 14:51
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello Avi,

Thank you for contacting us via Forum. We will surely be glad to help you get in touch with the Technical Support.

The reason why you couldn't access support is quite simple: after purchasing PPI you need to register it to your account (you can do it in the section where you're informed that your support program has expired; there's an option "I have already PPI purchased"; you need click on it, and enter your e-mail address and invoice number).

I have just registered PPI to your account, so from now on you can access our support team directly. I have also notified Support Department regarding the situation, and they will get in touch with you shortly.

Let us know if you have any additional questions or concerns, we will be glad to help.

Thank you for understanding and patience.

Tue, 12/27/2011 - 15:15