Problem backing up to WD My Book Live through VPN
Hi,
I have a problem backing up a Windows 2008 SP2 x32 server to aWD My Book Live through VPN. Here is the log that I get:
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Log Entry Details
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Type: Error
Date and time: 27/12/2011 9:30:57 AM
Backup plan: [None]
Task: [None]
Code: 1,098,842(0x10C45A)
Module: 16
Owner: terminal
Message:
Failed to read the snapshot.
Additional info:
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Error code: 50266
Module: 16
LineInfo: 14181c22ef45ad85
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\DiskBundle.dll
Message: Failed to read the snapshot.
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Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147942421
Message: The device is not ready
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Acronis Knowledge Base: http://kb.acronis.com/errorcode/
Event code: 0x0010C45A+0x0000FFF0
--------------------
and then:
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Log Entry Details
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Type: Error
Date and time: 28/12/2011 10:36:12 PM
Backup plan: [None]
Task: [None]
Code: 20,250,627(0x1350003)
Module: 309
Owner: terminal
Message:
Command 'Backing up' has failed.
Additional info:
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Error code: 3
Module: 309
LineInfo: 4a8728dc8a1c94f8
Fields:
Message: Command 'Backing up' has failed.
--------------------
Error code: 14
Module: 64
LineInfo: a1d3981537c68704
Fields:
Message: Failed to open the backup location.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/
Event code: 0x01350003+0x0040000E
--------------------

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Hello Village Senneville,
Thank you for finding time to open the thread regarding this question.
There are several possible causes for this problem (according to the log you've specified): the software is unable to access the location, or VSS is enabled when you don't need it, or there are errors on the drive, etc. Anyway, the situation requires investigation.
Luckily we have all the causes described alongside with the solutions in this KB article. Please follow the instructions mentioned, and check if the issue remains.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you.
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