TI 2010 - Nonstop Backup
Hoping someone here can help with a very strange problem I just discovered (using TI 2010 nonstop backup and time explorer).
Here is the issue... some IE bookmarks stored as Favorites are randomly disappearing. One hour they are there, and the next they are gone.
Here is a screenshot of Time Explorer. Between 7:00pm this eve and now, something happened to the CNN and 9News shortcuts. Funny thing, no one was on the computer.
Any suggetions? I have had TI 2010 for only a few days, but this behavior coincides with this. I am going to turn off non-stop backup and see if anything changes.
Thanks!
They are really missing from Favorites. I have restored them once already, then they dissappeared again (a couple of the same ones, and some new ones too). I have not noticed any other file changes, but I should check.
Hi,
I discovered the same issue - Favorites disappear (get deleted unwanted) since I have upgraded from TI 2009 to TI 2010 and setup a NON-STOP Backup job. Now I am back at TI 2009, there are further issues with NON-STOP backup.
Regards
Johannes
Hello all,
Thank you for choosing Acronis Disk Backup Software.
Thank you very much for reporting this issue to us, it's really appreciated. We haven't heard about such situation, so could you please let us investigate it and do the following?
Please do the following in order to collect the information:
- Download the file;
- Run the downloaded file
The gathered information will be put in adv_report.zip in the same folder, where the AcronisInfo was saved.
Running AcronisInfo may take up to 5 minutes.
Also, attach this screenshot you already collected to your message.
Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the issue appears and the link to this thread. We will do our best to investigate the problem and provide you with a solution.
Thank you.
Hi,
I have exactly the same problem with the IE favourites which concerns me as I want to know what else may be suffering from whatever is causing the problem.
I am also finding the nonstop backup facility unusable on my PC. On powering my PC up in the morning the nonstop backup churns away as if huge changes have been made to my system overnight! The auto-defrag option in Diskeeper is turned off so this is not affecting the nonstop backup.
If I attempt to use the PC normally whilst this larger than expected incremental backup is taking place I receive a 'File Level CDP Manager Service has stopped working' error. The nonstop backup then stops with the nonstop icon showing an exclamation mark in the system tray.
As it stands I cannot trust the nonstop backup facility as a reliable means of protecting my PC and it will remain off until I receive either a fix or update.
I submitted a support request, and haven't heard back yet. I checked the True Image log file, and can see where my favorite was deleted (example cnn.com)
000533472719: tid=0x00001548>Process changed file: F:\My Documents\Favorites\News\CNN.com - Breaking News, U.S., World, Weather, Entertainment & Video News.url :: OBJECT_CHANGED | OBJECT_OVERWRITTEN
000533472734: tid=0x00001548>Process deleted file: F:\My Documents\Favorites\News\CNN.com - Breaking News, U.S., World, Weather, Entertainment & Video News.url :: OBJECT_DELETED | OBJECT_OVERWRITTEN :: LAST_ACTIVE
It seems to have happened right after I visited the site.
I can't believe a backup product could/would actually delete a file... Needless to say, turned this "feature" off until I hear back from Acronis.
I'm having the same issues see
4615: Non stop backup losing internet bookmarks in IE8
Until these issues in NSB are sorted out, I would stop using it - let others continue beta testing the feature. Use the tried and true manual backup.
I had the same bad experiences with nonstop backup, so I stopped using it and disabled the service. However, since then, I have been uable to use Windows 7's VSS Shadow Copy feature the retrieve previous versions of a changed file in Windows Explorer - it returns a no previous versions available message even though I can see the previous versions in the System Volume folder that were created when I do a backup using Windows file backups. I reset all services related to this process, but I still cannot see the file versions.
Exactly what does Acronis Nonstop back do when it is enabled that has caused this Windows feature to stop working.
FYI I finally got acknowledgement from Acronis that this is a bug, engineering is working to fix it, and should be fixed in the next update.
I encounter the same problem. Im still in the trial period, so this will be a decision breaker. Im really scared what else is missing or dissapears. I had once the feeling I missed something on my desktop, but I'm not sure of it... Furthermore, there is one other problem I have. In the recover application I only see what directories are changed, not what files... Is this a bug or a feature? I hope they fix it soon, else I'm forced to look for an other product.
This bug is driving me insane. I restore them and boom gone again. Some you can't delete, says access denied then they disappear too. CRAZY...
TI2010 5055
Vista Home Premium 64
Same problem with IE7 and Vista Home Premium when Acronis 2010 is running in 'non-stop backup'. I also cannot add to Favorites: something like 'check the Properties tag' and the shortcut disappears. So far no evidence for other files being corrupted. But I have used Windows 'Restore' to a time just before installation of Acronis. Should I uninstall Acronis ?
Make your favorites folder Read-Only and they stop disappearing, until there is a fix. Seems to be the favicons causing the problem.
I have the same problem and cannot fid an update. I am from Germany and I have Vista Home Premium. I stopped "non-stop backup". I also change my browser to Firefox without any problems with the favorites. I hope there is a fix soon.
I started using Acronis Nonstop Backup in Acronis True Image Home 2010 on 11-03-09, and as soon as I opened up Internet Explorer 8.0 in Windows 7, many of my Favorites icons started disappearing or otherwise getting trashed as I clicked on them. It didn't matter whether I used the 32-bit or 64-bit version of Internet Explorer 8, Acronis Nonstop Backup started trashing the Favorites folder. Geez, this makes me afraid to use any portion of Acronis True Image Home 2010. What a disappointment.
Note to self: Add this Acronis problem to the Intel TRIM solid state drive trashing problem and Adobe Flash Player fiasco under the Windows 7 platform. Makes me want to go back to my reliable Windows 2000 computer, except I threw it away yesterday morning. :(
The issue with IE favorites disappearing is (supposedly) fixed in the latest build.
No, it's NOT fixed. I upgraded to 2010 yesterday and left TI to run the first NonStop backup overnight. This morning all the favorites have been deleted. Fortunately I had a non-TI backup.
Frankly, this is both unacceptable and incompetent - the thread started 3 month ago, Frode indicated 5 weeks ago that it had (supposedly) been fixed, Acronis have not commented and are still happily selling broken software, and our data is at risk!
OK, rant over...
Wow. I'm glad I stumbled on this thread. I just upgraded from Acronis 9.0 this morning. I found the NSB option and thought it looked awesome and tried to use it with the Acronis Secure Zone. (A thing that should obviously be do-able but apparently isn't.) So I came here to see if I was missing something.
Seeing this thread, I guess I'll hold off.
If somebody confirms that this is fixed at some point, I hope you'll post the build number here since this seems like it would be a good feature to be able to use.
(I'm on build 6053.)
Thanks for the warning, and to any future poster who puts up the fixed build number, thanks to you too!
Marshall
tried to use it with the Acronis Secure Zone.
What exactly were you trying to use the SZ for?
If it was as a place to store the timeline folder, then it won't work. Although it doesn't have to, NSB is (I think) designed to really backup your selected partitions to hopefully a separate drive - which makes sense from a data integrity point of view. The SZ is meant to be a hidden partition for single drive machines such as laptops and used in conjunction with the Acronis Startup Manager.
Hello all,
Let me comment this situation regarding Favorites in Internet Explorer issue.
As soon as we received the first request regarding the issue, we have forwarded it to our Development Team, and they fixed the issue in 6029 build. So I can confirm that the latest one (6053) has this issue fixed.
So please make sure you use the latest build, which is available here. To get access to updates you should first register Acronis software.
Colin, thank you for the correct questions. Marshall, what happens if you set up the Non Stop Backup and specify internal drive as its destination?
Additionally to this, you are welcome to ask me any other questions concerning Acronis, and I will assist you further.
We are looking forward to hearing back from you at your earliest convenience.
Thank you.
Thanks for the quick responses!
I've always used a Secure Zone in order to enforce the good policy of never storing non-backup-related data on the backup disk. If there is free space available somewhere, then there's always the temptation to use it and I've never been one to resist temptation for long. (Several instances of "Oh, I'll just put this out there temporarily to make it easy to find and sort it to someplace better later," followed in six months by, "Where'd all this junk come from?") And anything you put there doesn't normally get backed up. So I've always just given a single partition an entire hard disk and made it an Acronis Secure Zone. Proper computer use by stupidity-proofing.
I've also been operating under the apparently mistaken assumption that an Acronis Secure Zone is somehow more efficient for Acronis and/or makes the backups somehow more reliable. If the only reason to use ASZ is to allow a safer way to backup part of a drive to another part of the same drive then I'd like to see that stated more clearly in the documentation. (It's not that I doubt you - far from it. It's just that I've apparently always been using it for the wrong reasons because the documentation misled me early on. I've been using Acronis for a few years now.)
Now that I've learned from Colin with apparent (though somewhat oblique) confirmation from Alexander that it's just a way to section off part of a disk for backing up another part of the same disk, I've gone ahead and repartitioned and reformatted my backup drive and just assigned it to letter Z:. Maybe backups will run faster now? That'd be a nice surprise benefit. And I'll have to remember to slap my mousing hand any time I try to use drive Z: for storage.
As for the bookmark killing bug in NSB, there seems to be conflicting information here. Phillip (above) is claiming that after Acronis said it was fixed he downloaded a subsequent build and continued to have the problem, but Alexander is saying it was confirmed fixed in the immediate build after it was reported - presumably a build at or before the build level downloaded and used by Philip.
Phillip: If you're still following this thread, can you confirm one way or the other if this has been addressed for you, and if so what resolution was achieved?
Alexander: (In case Phillip is no longer following the thread and so doesn't respond.) Was there any further communication with Phillip to confirm his symptoms or to discover that he was mistaken and they were being caused by something else?
I'd love to be able to just take a forum moderator's (Alexander's) word for it, but I'm a self-employed one-man shop and my computer is incredibly mission-critical to my business. I take backups more seriously than any single home-based user I know of, including ones in business for themselves like me, and I don't want to chance losing anything even if it's just bookmarks. There's a lot of information I use daily that I basically store as bookmarks to the real locations out on the web somewhere. Losing bookmarks like that is a lot more serious than just losing a bookmark to the latest Dilbert strip. Though losing a pointer to a favorite Dilbert would also be epically tragic. ;)
On further cogitation I've pretty much decided not to use the nonstop backup anyway because it occurred to me yesterday that while it would provide excellent protection against physical hard drive failure, it wouldn't provide any protection at all against data corruption by viruses or accidental changes/deletions since any changes made to the primary drive would be immediately "backed up" to the backup drive, making it so the backups are instantly affected in the same ways. It's for this same reason that I stopped using RAID 0. RAID 0 provides a far more efficient way to do the same thing as NSB, but has the same drawback of backing up unwanted data changes along with the good stuff. I need protection from unwanted data changes as badly as I need protection from drive failure.
Or does the nonstop backup allow us to select an arbitary snapshot in time for restoration like the regular backups do? If I'm using nonstop backup, can I still restore to some selectable time in the past? Say, 3:42pm last Thursday? If it can do that, then I'd definitely want to further explore the possibilities - assuming that there aren't still any substantial known bugs like the bookmark killer.
(Sorry for the long post. I tend to get a little long-winded. Still, in reviewing it, everything I wrote seems apposite, so I'll leave it be.)
Marshall
Marshall
Because I received no response either through the forum or to the support request I lodged with Acronis, I simply stopped using NonStop Backup. The build I was and am using is 6053, the one in which the problem was supposed to be fixed. Coincidently, I have just had a reply from TechSupport asking for further details and a log. I will try it again in the near future and will post what happens.
Hello Marshall and Philip,
Marshall, thank you very much for the detailed feedback! Yes, I can agree that this is not good practice to test some fixes on the critical computer. In this case I may recommend you to check the functionality on some other PC, just to be absolutely sure that feature works.
I can confirm that the issue with Internet Explorer Favorites folder has been fixed. And we have not received any confirmation that it persists in 6053 build. But please check it on other PC anyway, since this is most important to leave this PC without issues.
Philip, I would really appreciate if you check the issue with the new build installed on your PC and share your feedback with us.
Thank you for your cooperation!
We are looking forward to hearing back from you at your earliest convenience.
Thank you.