Version 2011 worked fine, version 2012 won't even startup

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Comments: 18

I used Acronis TI Home for years and no problems. However, after installing 2012 I get a screen that says "Loading, please wait..." and the half-circle image on it, which I imagine is suppose to be moving, doesn't. When I try to uninstall it, it says I don't have administrative rights. This is very confusing. I have been very pleased with the earlier versions, but can figure out what is going on here. I am running Windows 7 Home Premium 64-bit OS (and have been for at least a couple years).

Any ideas of suggestions as to what is going on here???

Sat, 01/07/2012 - 18:57
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Sorry this is so long but maybe running through my last few days experience might help. I was using ATIH 2010 and it seemed to work fine. I created a recovery CD, created a disk image of my system disk, and tested restoring the disk image. All good with ATIH 2010. A side note, I really only use it for imaging and recovery.

Things were not so good with ATIH 2012. Over the holidays they were offering a pretty good deal on upgrading to ATIH 2012 with Plus Pack. I bit and they reeled me in. Installation went fine and backing up my system disk went fine. Then I decided to test it. Now we get to the last three days of working with tech support. This was all using build 6154. My story is not as bad as some and I do not use Acronis Startup Recovery Manager.

First here are my system Specs:
Windows 7 x64
no USB disk, no memory card reader
MB: MSI 890GXM-G65 (internal video graphic card disabled)
CPU: AMD Phenom II x6 1055T
RAM: 8 Gig
Video: Nvidia 9800 GTX+
Hard Drives: (no raided drives)
- OS is on Samsung 128 Gig SSD (SATA)
- Data1 Maxtor 500 Gig (SATA)
- Data2 WDC 800 Gig (SATA)
Media Drives:
- Plextor DVD writer (SATA)
- DVD-ROM Reader (IDE, off brand)
USB Devices:
- Microsoft Wireless Keyboard and Mouse
- Wacom graphics tablet
Firewire PCIe card

I created a recovery CD using the standard procedure and tried to boot up on the CD. I was able to boot to the first Acronis screen that allowed me to choose Windows, System report, or ATIH 2012. When I chose ATIH 2012 the scrren went black and the system would hang. I started a Chat session with tech support and after about 20 or 30 minutes I connected to a tech. He suggested I download the boot media from my Acronis account. I did this and got the same result. Still could not boot due to the system hanging.

Again started another chat session the next day and after about 20 or 30 minutes I connected to a tech. They pointed me to the kb article http://kb.acronis.com/content/1891 and I went through about every optional parameter but could not get the recovery CD to boot. I started another chat session the next day but while I was waiting I decided to start the process of creating a WinPE 3.0 Recovery CD. While waiting the 3 hours to connect to a tech I just decided to take a go creating it on my own. Did a little reading in the forum, the Acronis manual, the Acronis knowledge base, and Microsofts documentation on installing WAIK.

I downloaded WAIK 3.0 from microsoft site and installed it and ran through the process of creating the Windows 7 WinPE ISO using article http://kb.acronis.com/content/5421#23. Worked like a charm and finally have a working Recovery CD.

I can only conclude there are a lot of system configurations that are not supported by the Acronis bootable media due to driver issues. It was very frustrating getting to a workable recovery CD and maybe one day they will have many of these issues fixed. Maybe they will get back to a working product like ATIH 2009 and 2010.

This was just my experiences ymmv

Sun, 01/08/2012 - 05:55