Failed to read from sector 63 of Harddisk 0...

Pete,

Are you recovering from within Windows or from the recovery CD?

Where is the image stored?

Did you validate before trying to restore or at the time of making the image?

Have you run chdsk /r on the drive or partition your are using as the destination drive?

The backups were made in windows with Acronis 2012 Plus, and the partitions were made using the Acronis Recovery Boot Disk (add disk option);
I think it's not formatted the partitions properly so I'll try to create and format them with another software first (Ubuntu Live disk) to see if the backup will succesfully install after that.

Validated at the time of making the backup which was just before I tried to install it. Stored on a passport external disk drive.

Have used Acronis succesfully in the past on the same computer (different backup) and the Hard Disk was working fine, just wanted a fresh install :(

Pete,

You don't have to partition the new drive or the old one if that is what you are using, so long as you made a complete disk image or are not wanting to just recover a single partition.

If th eimage is stored on a NAs or network share, this could be causing the error message.

No, it's partition backups, not a bit-by bit image of the drive. I think what I'll do is buy a 300GB disk tomorrow and make a bit-by-bit image clone and try to install that and avoid any unnecessary bother. Thanks for the idea. It's 2.30am here so I'll log off now and get back to it tommorrow. Thanks Colin.

* Tried creating the partitions with a different software (GPARTED) this morning and it replicated the same errors so will definitely create a bit-by-bit clone of the entire drive and try to copy that back to the new drive later today.

I've got a feeling someone has mentioned problems with Passport drives before or maybe that was WD MyBooks.

Which partitions are you trying to restore?

Just to make sure we are talking about the same thing - when you mention bit by bit backup are you referring to a complete disk image or to a sector by sector image?

You should only need to perform a complete disk backup. From there you should be able to resotre either the whole disk or just individual partitions.

You don't need to pre-partition the disk. Is this going to be the same drive or a separate drive you are recovering to?

Have restored a linux partition before, no probs; this time it's not even attempting to start a restore. I get the error even before I specify which partition to install the backups.

I'm trying to restore "System" (NTFS), "C" (Windows 7, NTFS), "Ubuntu" (Linux, Ext4)

Made an image of these partitions which was saved as "My_Partitions.tib" (or something similar), in Acronis Recovery environment I get an option to recover partitions but not a "whole disk" option.

I was hoping to try a sector by sector image but now you've said that, I'm going to have a close look at the backup and restore options again before I buy a hard disk uneccissarily.

I'm trying to restore the whole disk. It's going to be the same drive I'm recovering to (well, I have two Identical notebook computers which I want to be the same).

Thanks.

I've been using Western Digital My Passport drives for years with ATIH on various PCs, never had an issue with those drives.

Just found the option to backup the "Whole Disk" - it only appears after you select the multiple partition mode so I've always missed the option before now. I'll buy a WD Passport (thanks Tuttle). Still dubious that it wil work because I've restored partitions before on the same computer. Still non-the-wiser as to why it suddenly doesn't work but If I can backup the whole disk and it works, that'll be good enough for me. Thanks for all the help. Will let you know how it works out.

OK bought a brand new 500GB WD Passport for £70. Made a backup of the whole disk (took 2 hours on USB3) and when I tried to restore it to the hard disk, I got exactly the same error :(

Have just tried to restore the whole drive image on a different computer and the exact same problem. What's going wrong?

That's 2 different backups (partitions and whole disk) on two different harddrives and tried installing to 2 different harddrives and computers - exactly the same error and Acronis doesnt event attempt to work :( Kinda points to user error or Acronis error.

Annoying. Have bought Windows 7 twice, have bought 2 new computers, purchased Acronis and Plus pack and have now bought a harddrive - still no luck installing any backup.

Pete,

What brand are these PC's or are they a Heinz57?

You are booting via the rescue CD, don't use the 'add disk' this is really aimed at people who install a second disk alongside the first one.

From within the Windows version of 2012 can you mount the full disk image and see all your files?

Have you run chckdsk /r on the source drive, the one containg the image?

It might be worth trying a different USB port and if that makes no difference a different USB cable. My thinking is, it is strange you get the same problem on both PC's, so assuming the image is sound for the moment, what items are identical across the machines. I was also going to suggest running Memtest86+ on your PC as RAM failing can also casue this sort of problem, but you would be unlucky to have two machines with RAM problems unless you bought the RAM at the same time form the same place. Windows 7 comes with a RAM tester (which I've always assumed might be MEMTest86' so there would be no harm in giving it a whirl, but you do need to let it run overnight so you get at least 12 hours worth of testing.

Hi,

1- I have 2 brands of PC: ASUS 1050 240GB and HP Pavilion 320GB have 2 of each. New hard drive (500GB WD) is brand new with a brand new lead, and old hard drive Samsung (240GB) has an older different lead - very doubtful that they are problematic as all PC hard disks and external drives work perfectly otherwise.

2- I only used "add disk" to create partitions on the drive - I thought there was no other way of restoring a backup partition without first partitioning the disk. I initially wanted to restore the partitions - not the entire disk but the second method I used was then to clone the entire disk after it was recommended by Colin and I didn't use the "Add disk" feature any more for this process but still had the same problem as when I did.

3- I can access the backup and access it as a normal disk using Acronis on Windows. So the image and disk are working.

4- The ONLY factor that has changed since the successful partition restores in the past is that now I have a "paid for" version instead of the trial version of Acronis.

Instead of scanning my four 300+GB disks for 12 hours each (which surely no sane person would attempt), I downloaded a free image software and made a full disk image which took 4 hours BUT appears to be installing fine on my computer at the minute (3 hours left till I know if it's worked ot not). So if it works, problem solved, even though it takes a lot longer than just saving the partitions and adding them back as and when I need rather than restoring the whole disk (sector by sector) each time, which wipes both Operating Systems and any new work.

Cheers for the help, here's hoping it works this time; shame it can't easilly be resolved using the professional "paid for" software and having to resort to someones bedroom freeware solution :(

Used a 3rd Party cloner "Easeus" and it worked perfectly with no read or write errors on a sector-by-sector clone of 300GB of data.

The Source and destination disk are definitely error free as too is the WD Passport drive and its lead which I used to transfer the 300GB of data.
The disk read error kicked up by Acronis is definitely either an Acronis software related issue or a user error (still can't see what I'm doing wrong though).

Thanks again for the help; Harddisk is restored using "Easeus" but issue regarding registered version of Acronis is still not resolved:

The trial version of Acronis worked really well - that's what made me buy it but then the purchased download version failed, despite using the exact same backup and restore procedure and the other procedures recommended on this thread.

Pete,

Have you tried a repair install of 2012?

If you are still within the 30 days support period, raise a support ticket.

Did you just activate the trial version with the new full serial number of install a full version over the top?

No, I'm out of the 30 Days but I got a fresh download - not an activated trial. Also got Plus pack download.

Pete,

I'm honestly not sure now where the problem might lie, unfortunately Acronis error messages cover a whole range problems so narrowing down once the obvious have been pursued becomes a black art :) .

From within Windows are you able to explore or mount the disk image?

The only other thing i can think of is that your laptop uses a different disk sector layout, this is the case with some Lenovo's and Sony laptops, but I would have expected that to only effect single partition or cloning procedures - as the disk sector layout is BIOS related for those laptops.

Well, thanks for your honesty. Have deleted the image now but I could access the and see all the files in windows when it mounted.

I've also used Acronis to restore All the Partitions (including the Linux Ext4) both to and from this Drive before so I don't see that it's a sector problem with the drive either like with Sony and Lenovo (unless it's an intermittant fault). No worries. Thanks for all the help. Pete.

Well Pete, if you decide to try again post how you got on.

It's just odd that the error message is the same whether it is from the Windows or CD based instance.

The error only occurred on the CD based instance. Wil use Easeus from now on.

I get the same error when I try to recover any backup from the bootable ISO. They're archives of internal HDD partitions stored on other internal HDD partitions -- no USB involved here. The archive validates correctly in both Windows and the bootable version, and I can explore the archive through Windows Explorer. This wasn't a problem in True Image 2010.

I have the same issue, I think for my I have "narrowed" it down to an issue with the image of my raid 0. I just purchased this Acronis with plus pack for the express purpose of using the migrate to new hardware feature, which sounded extremely cool. So far this has been a $50 wast of money.

actualy it cant have anyting to do with the raid 0 because I have another disk that i backed up as well and it gives the same errors upon restore.

Well, it's not a problem with the drive. I tried restoring from three different drives (one SSD and two HDDs) and got the same error. I also used the bootable version to create and validate an archive, and it wouldn't restore that one either. The error message refers to hard disk '0' regardless of where the archive is, which seems strange.

Hello all,

Thank you for your comments, and for bringing this issue to our attention.

Normally this error indicated either the errors on the drive, or in the archive, or some problem with the product's ability to access the drive. Anyway this is a pretty common error, which points to different causes, and we cannot localize the issue without additional investigation.

Please first of all make sure that the image can be validated normally, and that the source and the target drives doesn't contain any errors (run chkdsk /f /r command on the source and target disks).

If the problem remains, and you receive the error from the bootable media, please send us Acronis Report from the problem machine and Acronis Linux Report from the bootable media.

If you're receiving this error from Windows, send us Acronis Report with the Acronis System Report from the problem machines.

These logs might shed the light onto the situation.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Yana wrote:

run chkdsk /f /r command on the source and target disks

FYI, that's redundant. The /R switch already implies /F.

CHKDSK [volume[[path]filename]]] [/F] [/V] [/R] [/X] [/I] [/C] [/L[:size]] [/B]

volume Specifies the drive letter (followed by a colon), mount point, or volume name.
filename FAT/FAT32 only: Specifies the files to check for fragmentation.
/F Fixes errors on the disk.
/R Locates bad sectors and recovers readable information (implies /F).

Agree, but partially only. It also check the file system, which /r function doesn't do, as far as I remember.

I reported this three times in the last few weeks and got a confirmation that it was submitted, but I haven't gotten any response and they tell me there's no record of the cases. I did it again today. And just my luck... this morning I was somehow hit with a virus for the first time in about 20 years. I created an incremental backup yesterday, but the bootable media won't let me restore it.

Quatrix,

What error message do you get when you try to restore?

Is the 'full' image still available in the archive as well as the incrementals?

See post #19. It's the same error reported in this thread. It happens whether I open an existing archive from the bootable media or create one there and then open it.

I'm not sure what you mean about a "full image". For each partition I currently have the initial full backup and one incremental.

Hello Quatrix, and Colin,

Thank you for your comments.

Quatrix, I can see only one case opened from your account. It's number is 1522768, and it's status is Opened, which means it's currently being processed. I've sent a follow-up request to the responsible team, you will be contacted shortly. If not - let me know.

I would appreciate if you could kindly refer to this comment, and follow the instructions mentioned. And if the problem remains, send us the diagnostic information requested. Without it we cannot investigate the problem, and localize the cause.

Thank you for understanding, and cooperation.

That's a different case. I've tried four times to create another one in two different browsers, and the web site tells me that it was successfully submitted, but apparently it's not. Is it not possible to have two open cases at a time?

Hello Quatrix,

This is weird, we've never had such issues. I've checked myself, and actually successfully created a case from your account. (I've sent you follow up from it a couple of minutes ago via e-mail).

I'll have our webteam check the situation anyway from our end.

Let me know if you haven't received the message from the case via e-mail.

Thank you.

If you are getting a sector error I highly suspect that the drive itself is defective. A few months ago I noticed that on one of my systems TI was failing to backup the drive. I ran extensive drive test, most of which did not find an issue or if they were suppose to "repair" the drive by marking the sectors not usable and move the data to good sectors the app reported it did the repair but still the drive failed. I even ran Seagate drive tools, it found the error, ran a process and reported the drive fixed but still the drive was bad. If I reran the Seagate tools again it would find the bad spot and claim that it had been fixed. I gave up on the drive and replaced it. The TI clone had a problem when it hit the bad sector and I had to tell TI just skip that section. TI then completed and the new cloned drive is working without any problems.

Maybe if it was a random sector number, but sector 0 implies a different problem. I tried two different HDDs and an SSD with the same result. It also works fine in Windows 7. Maybe Acronis doesn't like my combination of three drives or something.