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Version 11 Clone Disk Destination Grayed Out

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I'm attempting to do a block sector recovery as recommended by Thecus Support (NAS Array) on a drive that has some bad sectors. I've got a matching 1.5 TB drive connected to the system. However whenever I go to the destination I cannot select the empty 1.5 TB disk. I'm booting from the rescue CD.

Again this drive which is 1.5 is from a Thecus Array and using the Linux (RAID) file system and I am able to select that drive as the source, but when I go to Destination to select the matching 1.5 TB drive It's grey.

Ideas?

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I assume you know that the recovery CD will show you drive letters that are different from windows. Make sure you select the right disk by looking at the disk label, not the drive letter.

That said, use the CD to initialize your disk. Choose add new disk, then select the right disk. You can decline to create adefault partition. Then do the clone.

I used the software to initialize a new disk which is the new drive, i even added a partition to try that. Same issue they both show as the exact same size (they're also the same model) so I don't know if it doesn't think it's big enough or what. But I tried putting it in fresh, tried initializing it with no partition, tried creating a partition.

A couple things to try.

Use manual cloning and choose the "as is" mode.

Or manual and make adjust the partition size slightly smaller.

Normally, best results are obtained when the target disk is completely unallocated.

The disk is completely unallocated, I've tried manual and automatic and I can't go past the destination screen. So literally all I have for options is to select manual or automatic and then the source screen. Once I get to destination everything is grayed out.

Is this v11 or 2011? I wonder if the v11 CD knows about 1.5TB drives?

How is the destination drive connected ?

Have you tried a sector by sector image rather than a clone? I'm wondering if a standard image is attempted whether the drive appears.

They're both connected via a SATA interface via a PCI card. The drive shows in the destination but it's grayed out.

Is there any way the drive can be connected directly via USB, just to see if it then recongised?

Which PCI card are you using?

It looks as though TIH thinks it is being told the drive is not usable.

The drive is recognized, I could go into windows and format it. The software shows the drive and shows that it has a Linux RAID partition on it. It's got a small partition then the large 1.3TB partition with the raid data. I'm trying DDRescue right now.

One thing you can try is to clear the target disk again. Use the TrueImage Add new disk option to do this as shown below.
After the deletion of partitons on the target, then continue into the Cloning option and see if the results are any different.

Hey I did try that also, I've tried two other 1.5TB drives.

I'll have to take some screenshots in a few.

Is attempting to correct the source disk errors out of the question?

As you have extra disks, have you considered doing a disk option backup of the source disk and then restoring the backup onto a blank disk? Many of us prefer this method as compared to cloning. With the backup and restore, the source disk is not at risk as it is not attached.

The resulting new disk would be no different than if done by the clone.

If you choose to so this method, after the backup is created, then remove the source and put the target disk in its place and restore the backup.

When restoring the backup, when you get to the screen where you select the target disk, also select the "Recover disk signature" option.

I am not a technician so not familiar with the Thecus Array configuration.

It is not unusual for TI to have issues when cloning a disk with disk errors but often times, changing the target space to a smaller partiton has helped--but you cannot get that far. The purpose of running the ADD disk option is to clear the prior partition entries. Using the clean command from DISKPART has also been used successfully.

I could attempt the disk option backup. I was just following what Thecus said. It's not that there's actual bad sectors I believe it's that the SMART status has said the drive reallocated too much, they recommend replacing the disk after 32reallocations.