New install Workstation Edition, unable to load Console Microsoft C++ Runtime Library Runtime Error!

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I literally formated this machine about two days ago, brand new installation of Windows 7 x64bit. Trying to test this software for a client. Unable to load the Console. Here is what comes up in the event log:

Faulting application name: ManagementConsole.exe, version: 11.0.0.17318, time stamp: 0x4e79c341
Faulting module name: MSVCR80.dll, version: 8.0.50727.4940, time stamp: 0x4ca2b271
Exception code: 0x40000015
Fault offset: 0x000046b4
Faulting process id: 0x1654
Faulting application start time: 0x01cc8829ae898446
Faulting application path: C:\Program Files (x86)\Acronis\BackupAndRecoveryConsole\ManagementConsole.exe
Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_d08cc06a442b34fc\MSVCR80.dll
Report Id: 7c495b0c-f41d-11e0-a70e-1c4bd603a3de

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error.jpg 27.15 KB
Tue, 10/11/2011 - 15:34
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 88
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Hello Keith,

Thank you for your post. I will do my best to help you.

Unfortunately it is not clear at the moment what causes this issue. I would recommend to collect this report and contact our Support team for additional investigation.

Please let me know if you have additional questions.

Thank you.

Wed, 10/12/2011 - 06:41
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I have the same issue with Acronis Backup and Recovery 11 Trial after installing the product on a Windows 2003 server. Has a solution to this problem been found?

Thanks

Tue, 10/25/2011 - 18:45
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Rick and Tim,

Thank you for your comments. Let me help you with your questions please.

Crash issues are very system specific that is why we need to investigate each case separately. The best way to get this working is through our Support team.

I would really appreciate if you could contact us with the following diagnostic information:

1. AcronisInfo.

2. Crash dumps.

Please let me know if you have additional questions.

Thank you.

Wed, 11/02/2011 - 11:10
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 0
Comments: 1
Anton wrote:

Hello Rick and Tim,

Thank you for your comments. Let me help you with your questions please.

Crash issues are very system specific that is why we need to investigate each case separately. The best way to get this working is through our Support team.

I would really appreciate if you could contact us with the following diagnostic information:

1. AcronisInfo.

2. Crash dumps.

Please let me know if you have additional questions.

Thank you.

Anton wrote:

Crash issues are very system specific that is why we need to investigate each case separately. The best way to get this working is through our Support team.

Not "system-specific" at all. I tried to install the "ABR11S_trial_en-US.exe" downloaded today on three separate Windows 7 x64 systems, one of which was a clean-from-the-DVD install! They all crash when you try to launch the management console with the error below.

I'm trying to evaluate your product for an enterprise deployment, but I have to say, I don't have time to diagnose basic compatibility with freshly installed systems for you. Did you even test this thing at all before release?


Problem signature:
Problem Event Name: APPCRASH
Application Name: ManagementConsole.exe
Application Version: 11.0.0.17318
Application Timestamp: 4e79c341
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.4940
Fault Module Timestamp: 4ca2b271
Exception Code: 40000015
Exception Offset: 000046b4
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 0873
Additional Information 2: 0873df48023a6655047e2ad7ad659557
Additional Information 3: d101
Additional Information 4: d1013d6153f9008c9edb7131131823f3

Mon, 11/07/2011 - 21:33
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 2

Hello, did your support call result in a resolution?
I have the same error and cant use online backup anymore.
In the winsxs folder there are several versions of vc80 because there are microsoft updates and security patches on this product.
It seems that ATIH is only suitable for a particular version of vc80 and when it is redirected to another version, it will not work.
In my case, the manifest files redirect all VC80 requestst to version 8.0.50727.6195 and that is what is giving the error, but it is the latest version and includes a security update from microsoft.
Why is ATIH not capable of dealing with updates on the vc80 versions?

Tue, 02/14/2012 - 22:19
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 27
Comments: 1940

1) This thread (and the forum section) is about ABR console, not True Image home. 2) MSVCR80.dll is listed as the offending module in the case of unhandled exception anywhere in the program, and is not necessary caused by incompatibility. There are a lot of people who runs it with the latest runtime updates.

Wed, 02/15/2012 - 03:14