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Cannot create master image - Snap Deploy V3

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Hi I have a Samsung NP300 laptop that I have been trying to create a master image for and cannot do so. I have been using PXE boot and although it loads into the wizard, once I select which drives I want to create an image of on the local machine I cannot find the server nor can I find any directories on the server which is where I want to store this image.

We have Acronis Snap Deploy version 3 build 3470. I have tested this with other laptops and these are capable of detecting network settings and are able to see all other devices that are connected to the network.

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Hello Kevin,

Thank you for posting and welcome to the forum. I will definitely help you with resolving this issue.

First of all I would like to provide you with the latest build of Acronis Snap Deploy 3 to eliminate any product issues. After that, if you continue to experience this problem, please check the following Knowledge Base article.

If you are still having this issue please contact our Support team with this report.

Please let me know if you have additional questions.

Thank you.