Update from Acronis True Image Home 2010 & True Image Home 2010 Plus Pack to 2012

You need to upgrade both the program and the Plus pack, and there are different products/upgrades. Maybe Acronis has an upgrade bundle available. You should check with Acronis chat.

I'd reocmmend uninstalling the prior versions before intalling the new ones.

For the record, the installer won't let you install 2012 unless you explictly uninstall the prior version.

I'm suggesting running a separate uninstall routine for the prior version, then initiating the ATI2012 installer.

AND if you just upgraded to 2011 from 2010 last week...like me...you will have to upgrade both once again.... :(

....if you wish to do so to get both operating together. Plus Pack 2011 will not work with TIH 2012!

Confusion: I have ATI Home 2010. Can I upgrade from 2010 directly to 2012? Before I buy, I want to be sure I'm not told to enter my license for 2011 before installing 2012.

ati2012 uses an activation feature so entering an old license shouldn't be any issue and you should be able to upgrade from 2010 to 2012, although you might want to wait until the smoke clears on the new release, just on general principles. IF you like the 2010 interface, you might not like the 2011 or 2012 interface.

Before upgrading, I recommend that you make a disk backup with your current version, then uninstall the vurrent version and install a trial of 2012, if you like it, then buy it. If not then you can restore your system back to where it was before you brought in ati2012.

Yeah I don't know the rush to upgrade to 2012, particularly from 2010 which afaict is the most robust and trouble-free version of ATI in some years now.

The only reason I can think to "upgrade" is if there is some particular functionality one needs that 2010 doesn't have.

But then maybe I'm the wrong guy to comment, because as it is I don't use alot of ATI's features (Nonstop backup, Try & Decide, heck I don't even backup from Windows--I always backup from a boot disk). I do use the mounter once in a while, but that's all. The rest is overkill for me.

Thanks--Yes I will wait a few months to see what happens to ATI Home 2012 before upgrading. It took me a while to understand 2010, and I still don't use many of its features.

As a long-time ATIH customer and user, I would like to add my disappointed voice to the outcry. I run three home computers on a home network, with one drive letter mapped to a NAS, to where I point all the backup location destinations. I run 2 Win 7 Home 32-bit machines, and 1 XP Home 32-bit machines, all fully patched and updated. And the latest build of ATIH2011, which worked reasonably well, except for the odd occasion where the Scheduler had a "failed" backup of a RAID-1 drive. Which would then run fine if you manually clicked the "Backup" button within the interface to do it.

Yesterday I "upgraded" to ATIH2012(current build). What a disaster. I haven't found anything yet I've tried that works right. Like an idiot, I trusted Acronis and upgraded all my machines without thoroughly checking out ATIH2012 first. At first I thought the problems were because I upgraded instead of doing a clean install. So I ripped it all out on one machine, reinstalled ATIH2011, and that made my problem worse. Now ATIH2011 can't find any of the backups on the drive-mapped NAS storage on it's own. Neither could ATIH2012, not even through "Browse for Backups". ATIH2011 can at least "see" the NAS backups folder through "Browse", although it will not add a differential backup set, only individual .tib files. Which, when you run Validate, says they're all corrupt. ATIH2012 couldn't even do that much, even though it was supplied the right credentials to access the NAS, which it shouldn't need because the network drive is Windows-mapped. It refuses to drill down into the Backups folder. Every time you go to add a backup through "Browse" you get an appcrash and ATIH closes. Trying to edit backup settings get you an "access denied" message when you try to do the Save. Trying to get through to Chat tech support is joke, the wait times are so long.

To repeat, I haven't found a single thing in ATIH2012 that I've tried that works right. I've reinstalled it twice now from two different downloads, once in an "upgrade" mode, and once in a "clean install" mode. None of those approaches fixed the problems. And now doing so seems to have hosed my ATIH2011 setup as well. Now I don't know how I'm going to get back to a working B&R system on this one system, after having paid $80USD for the ATIH2012 Family Pack. I THINK I can do a System Restore to get back to a good place with ATIH2011 on my other two machines, but my main system, which runs off an SSD(with System Restore turned off) is completely hosed. And quite frankly, I'm afraid to trust any kind of Restore now, not to mention HATING the fact of having to roll back to a weekly backup, which I'm not even sure I can get to, whether with a Win Restore or SA Restore. Are my backups still good, or did ATIH2012 hose them too? I just don't know. I feel like a trusted friend, Acronis, has let me down very badly.

I'm not a newbie. I do IT work for a living. I wasn't anticipating such a monster problem from production software put out by a company I've trusted with my data for so many years. I didn't pay $80 just to get Alpha-grade software for such a vital function as B&R. My advice would be to STAY AWAY from ATIH2012 until these numerous and serious problems I ran into are fixed. It also bears repeating that these problems were seen on both Win7 and XP machines, so it isn't platform or machine specific. If there was something else out there that knew how to read ATIH2011 .tib files, I'd be looking hard at it right now.

David,

Makes sense. It looks like Acronis has now adopted a pattern of commercially releasing software that takes a few releases to get stable. 2011 was a bit chaotic as new builds introduced new issues, etc.
You can still restore your 2011 backups with the 2011 recovery medium that you have kept hopefully.

Thanks for all the comments. I will plan to keep my Acronis TI Home 2010 until such a time when it is proven that updates are worth it and safe. I am not a tekkie. I have used TI Home v. 2009 and 2010 in the past for file recovery. My needs are not complex--a weekly scheduled update and full image backups on occasion to an external USB hard drive. However, when I had a computer crash last year, the tekkie I took it to could not use Acronis for some reason for image recovery (? didn't know the program?). He ended up wiping the drive and reinstalling windows 7. It took days for me to get things back. Maybe he just took the easy way out (for him). On top of that, he reinstalled with 64bit instead of 32bit which I had been using. Some websites were not updated for 64bit yet.

Robert,

Restoring a disk image is very simple, especially on the same disk. You just need 2 things:
- a disk and partition backup that contains all the partitions that are on your system disk, that you validate from time to time,
- the Acronis recovery CD that you have tested: you have actually booted your computer on it and you have restore a couple of files from your backup.
No need to have a techie do the restore for you.

Good point, Pat, although, imo, I think history tells a slightly diff story. It's true, as you point out, that sequentilal builds within a version, being bug fixes, are incremental improvements. However, version to version it's a diff story. It was true somewhat that versions incrementally improved back in the days ati 8, ati 9, ati 10 --each was a bit of an improvement on the prior version -- not just in features but in reliability. But with more recent versions, from ati11 forward, it's been more uneven at best and versions haven't been getting incrementally better (more reliable) with each release -- they've been getting incrementally more features but reliability hasn't been steadilyimproving for at least several years. Some of this is due to the rapidly changing hardware that the software has to deal with but some of it is something else, e.g., file management/file-database issues.

imo, ATI10 was the last really solid build before Acronis switched to the internal database system of ati with Version ati2009, iirc. I still use ATI 10 on a number of my more important machines. Of course, newer machines require newer versions and have ATI11 or ati2010 on some machines when I have to so that the hardware or OS can be handled correctly.

Ati2010 (not to be confused with ati10) was probably the last more or less solid build since swtiching to the internal database system.

There are usually a rash of problems immediately after release; that's sort of normal -- we'll know more after the next build of version 2012 is released, whether it's an improvement over ati2011 or introduces as many probs as it fixes. It remains to be seen whether the problem with making orphans of tibs yet remains. My fingers are crossed, I'm cheering for Acronis. I'm hoping the engineers have won out over the marketing folks. ;)

Pat L wrote:

David,

. . . It looks like Acronis has now adopted a pattern of commercially releasing software that takes a few releases to get stable. 2011 was a bit chaotic as new builds introduced new issues, etc.
. . . .

BOB C wrote:

AND if you just upgraded to 2011 from 2010 last week...like me...you will have to upgrade both once again.... :(

....if you wish to do so to get both operating together. Plus Pack 2011 will not work with TIH 2012!

Just got the free upgrade email...can you say "refund"! :)

The free upgrade to TIH 2012 is now working for the free Plus Pack upgrade 2011>2012! :)

I'm currently running ATIH2010 & Plus pack. I really didn't like 2011.
Is 2012 also based on / UI like ABR (as 2011 was)?

Will I NEED to upgrade for support of Win7 Pro on an i7 4 core 8 gig ram laptop?
Or will TIH2010 support it ok? I really would rather not lose the stability & UI
of 2010. It has no optical drive, but supports USB booting.

Thanks

Actually David, I'd say ABR uses an interface more similar to 2010, anyway 2012 GUI is a revised 2011 it now has navigable tabs (similar to, but not the same as current web browsers).

Why not look at the screenshots in the Acronis promo or have a look at the user manual on their website and see if you like it?

TI2010 was the first Acronis badged product to work with W7 so you should have no problem. The rescue CD would need to be tested to make sure it works OK on your system.

Make sure you have the latest build of 2010 which is 7160

Has ABR changed its interface? When I tried it, it considered the backup and the verify
to be different 'jobs' so scripting like in TI2010 was impossible.

My system does not have an optical drive, does the image builder not still create
USB bootable flash drives?

Has ABR changed its interface? When I tried it, it considered the backup and the verify
to be different 'jobs' so scripting like in TI2010 was impossible.

My system does not have an optical drive, does the image builder not still create
USB bootable flash drives?

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True Image Home 2010 will not let me install it!

I'm not sure this is the place to ask, but I have an issue with re-installing TH2010. I've never gotten the program to work well, but have been using it on my old XP machine. When I upgraded to a new WIN/7 machine recently, I uninstalled TI2010 from the XP machine so that I could then install it on the new machine.

I have been unable to install it on my WIN/7 machine because it insists on my providing an "old key" from a presumed former version of the program. I have only had one version--in fact that is what the Acronis site tells me, along with my current key.

I tried re-installing on the XP machine, hoping that I could go thru some of the procedures I have researched on this web site and somehow correct the mistaken belief that I have another version installed. No joy--I get the same message about entering the "old key" before it will allow me to proceed. So now I cannot install TH2010 on either machine!

I have never had it installed on my new WIN/7 machine, so there can hardly be any issues of leftover junk files or registry entries. How can I fix this? Someone please help me!! Thanks.

Paul

Paul,

Can you confirm -

1. Your account states you have a full serial number for 2010.

2. You are using the full version installer.

For the TIH installer to ask you for a previous number on a clean system would suggest the installer might not be the full version one.

On your old system you've never had anything like Seagate or Western Digital disk backup utilities installed?

Redownload the program from your Acronis account if it states you have al serial number for the full version.