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External HDD for recovery not found

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Hello to you all hope you can help me
i dud like to change my hdd on an acer 1810 timeline to a ssd so i installed ati12 generated the image from my hdd change the hdd to ssd and started my acer from the usb floppy.
but now i cannot find our choose the usb external hdd for recovery i see the hdd but without any data
i checked on another win7 system and there are data available

so where is the problem hope you can help me - first i tried with my ati11 but also without success

regards
helmut

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Hello Helmi55,

Welcome to our Forum, we're glad to greet you here.

This is an abnormal behavior, and requires investigation. Could you please send us the following data:

  1. Screenshot of the backup location from the bootable media
  2. Screenshot of the backup location from Windows
  3. Acronis Linux Report from the bootable media

This should shed the light onto the cause of the problem.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Yana wrote:
Screenshot of the backup location from the bootable media

How is it possible to take a screenshot when booted from the recovery media?

Okay, that's what I figured. It's probably best to state that, as a digital camera is not what one normally considers for a screenshot or screen capture.

Agree on this one, my bad. I'll be more specific next time.

Thanks for bringing this to attention.