backup sometimes fails when creating snapshot

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

My backups sometimes fail with the error below. This doesn't happen every time.
vSphere Client shows errors are occurring when the tool is creating the snapshot with the message 'a general system error occurred:Protocol error from VMX'. I don't have problems creating snapshots manually for these VMS.

Has anyone seen this issue before?

Thanks

Tom.

Task 'dev and test' failed: 'Failed to create a backup.
Additional info:
--------------------
Error code: 3
Module: 435
LineInfo: 555b5abba09500ab
Fields:
Message: Failed to create a backup.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d3b2
Fields:
Message: Failed to prepare for backing up.
--------------------
Error code: 353
Module: 149
LineInfo: a71592046cb2c5f8
Fields:
Message: Failed to back up the group.
--------------------
Error code: 2
Module: 218
LineInfo: 338a407ad20e0987
Fields:
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 1080
Module: 1
LineInfo: d1ab7fa1e56ec747
Fields:
Message:
--------------------
Error code: 13
Module: 149
LineInfo: d1ab7fa1e56ec8b7
Fields:
Message: Failed to perform the requested operation.
--------------------
Error code: 103
Module: 83
LineInfo: a859dd78cc91de7b
Fields:
Message: Failed to open the virtual machine ([datastore1] curlew/curlew.vmx).
--------------------
Error code: 64
Module: 83
LineInfo: c7610e0a857bedda
Fields:
Message: VMware error: 'An internal error.'.
--------------------
Error code: 52
Module: 0
LineInfo: c7610e0a857bedda
Fields:
Message: Awaiting task 'CreateSnapshot' has failed. Reason: A general system error occurred: Protocol error from VMX..
--------------------'.

Mon, 03/12/2012 - 09:30
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Tom,

Thank you for posting and welcome to the Forum.

There are different causes for this issue and I would appreciate if you could take a look at this Knowledge Base article which lists most probable causes for it and solutions.

If you continue to experience this issue, I can see that you have submitted a support case: 01525809, please let our Support Engineer know that the Knowledge Base article did not address the issue.

Please let me know if you have additional questions.

Thank you.

Wed, 03/14/2012 - 09:19
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