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New Buiild but still problems

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Hi Im using ABR 11.0.17437 Virtual Edition and I have problem for backup.

The Errors in atteched. I attached 4 vm's logs. I have more vms.

Attachment Size
vm_1.txt 5.03 KB
vm_2.txt 5 KB
vm_3.txt 5.02 KB
vm_4.txt 4.99 KB
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Hi Ercan!

The logs report:

Message: Failed to open the backup location.
Message: Access to the file is denied.

Looks like a credentials issue. Please check for the target location to have full access for everyone, or at least full access for the User you're running the backup from. If the problem remains, please send us Acronis Info, and where the backup is located.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Hello Yana

This is weird because last week I could backup all vms. And I can see backed up vms in centralized vaults. And When I edit backup task again I can see target vault. by the way targt vault is NAS device.

:)

I checked NAS access credentials and I reentered login credential. Now backup working.

I wonder couldn't The AMS save login credentials?

Hi Ercan,

Thank you for the update, it's good to know that the backups are working properly.

Normally the credentials are stored in the backup plan. I'm currently discussing the issue with the development team, and will get back to you once I have any additional info, that might be useful for us.

Thank you.

Ercan,

As I've mentioned, the credentials are stored in the backup plan, so there's no way the product could loose them by itself. The most possible reasons are the following: 

  1. Change of User credentials
  2. Renaming of the machine
  3. Change of usermapping for NAS

Or any similar change in the domain rules and policies.

We sincerely believe that this issue won't reoccur, but if it does, please get back to us, we will help you.

Thank you.

Thank you Yana.