Once Again Acronis Has Failed Me!
Hello,
I'm really starting to doubt the integrity of this software. Once again True Image has failed me again. Failed to find the appropriate file in order to continually back up the image through the scheduler. The corrupted Image tree no longer appears on the Acronis Home Screen.
I'm finding it extremely difficult to contain my frustration over the frequent incompetency of this product should anything go wrong.
Apologies for my forthrightness, but I really am at my wits end.
Any help with remedying this issue or any preventative measures I can take to stop this occurring in the future would be greatly appreciated.
Kind Regards
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Hi Pat L
Well what I mean is when I plug in my ext. Hard Drive the scheduler starts up as usual . Only this time a 'Cannot find the file specified' error occurs and I'm given the following options; Retry: Browse: Cancel.
I can't remember the the specifics as I'm unable to replicate the problem.
The other issue is when I'm on the True Image Home screen; my sheduled backup archive no longer appears.
I hope this goes some way to explaining my problem.
PS I am using True Image 11.
Best Regards
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When you say you use True Image 11, do you mean v11 or 2011 (check in the about section of the help menu)?
If you have 2011, uninstall it, reboot and reinstall. Move the existing TIB files to another directory on the same disk (to avoid a file copy). Then set your backup task anew. Uninstalling will not delete any existing archive file, but it will reset the tracking database. You can recover an archive that is not showing in ATI. so not seeing them there is not a problem. After a while, your old backup files will be old enough for you to delete them using Windows explorer.
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Hi Pat L,
sorry for not being clearer, its version 2011.
I will follow the instructions you have kindly given me & I will report back
Thanks again
Best Regards
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Hello everyone,
Thank you for your posts and your valuable help Pat.
John, in addition to Pat's suggestions, in case you continue to experience this issue, I would really appreciate if you could collect Acronis system report and post it here. It will shows us program logs and give us more information about this problem.
Please let me know if you have additional questions.
Thank you.
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