Dell Inspiron 17R N7110 and ADD-11 do not play well together.
I have been using Acronis products for about a decade including OS Selector on a laptop. Last year I set up a newer laptop using an early ADD-11 CD. Everything seemed to work.
I now have a Dell Inspiron 17R N7110. I started with the early DD-11. DD is reluctant to load but once loaded does work. OS Sel does not load.
I created an ADD-11 2343 CD. OS Sel works, but does not have mouse support. 2343 DD does not load. So I need both old and new.
Any of this known or is it just me?
TY
Ray
OSS depends on the BIOS for mouse support. A lot of new boards don't have good BIOS mouse support. This is true even if it works fine in the BIOS. Check if there is a BIOS update available. On one of my newer systems the mouse is present, but it jumps and "clicks" every few seconds which makes it impossible to use.
I assume you have USB Legacy support enabled in the BIOS.
What mode is the SATA controller using (RAID, AHCI, etc.)? Does OSS or DD respond differently when a different mode is used? If you try this, make sure to switch back to the original mode before booting into Windows.
You may need to submit a System Report to Acronis Support.
>> Check if there is a BIOS update available.
I had already installed the latest BIOS dated 3-15-2012.
>> I assume you have USB Legacy support enabled in the BIOS.
The recent laptops I have seen did not have that function in the BIOS.
>> What mode is the SATA controller using (RAID, AHCI, etc.)? Does OSS or DD respond differently when a different mode is used? If you try this, make sure to switch back to the original mode before booting into Windows.
There is SATA and ATA, makes no difference.
>> You may need to submit a System Report to Acronis Support.
How do I determine that possibility and process?
In the BOOTWIZ directory on the HDD is a mouse.com. From what I can read in the file it is Cute Mouse. Can I assume that OSS uses that file for the boot menu?
So is the mouse problem the BIOS, mouse.com, or some combination of the two.
Each party can blame the other for the mouse problems. However, in my opinion, the problem is lack of proper BIOS support. The mouse drivers/programs are accessing the BIOS and expect it to give them valid information. It seems that Legacy USB mouse support (and, in some cases, USB keyboard) support is being dropped as long as they work in the GUI BIOS. I have mouse/keyboard problems with both of my newer systems. One has improved with BIOS updates and the other is still flaky.
Acronis may be open to getting your computer information in regards to DD, but I wouldn't count on any OSS updates.