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Plus Pack

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I have the latest full active version of ATIH 2012 and I am trying to install the plus pack 2010. If I do so I get the message that I have no full version of ATIH 2012 installed. In german I get the message:"Die Vollversion von Acronis True Image Home muss zuerst auf Ihrem Computer installiert sein, bevor Sie die Installation von Plus Back Add-ons starten können. ..." I have checked if I have the full version installed. Yes I have...

Thank´s for help.

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Greetings Stefan,
To help everyone better understand your issue, can you please let us know what OS you are installing under and if this was a clean install of 2012 or if this was an upgrade?

When possible, if you could please provide the files and system information generated from the Acronis info report tool for your machine. This wil help customer support should they become involved.

Thanks

You need the version of plus pack that goes with your version of ati, i.e., PP 2012.

Scott,
Thank you. I missed the "2010" plus pack... lesson learned, don't post from my iPhone.