[DUPLICATE] What raidcard should I choose that is supported by the Rescue Builder?

You would be better off buying the plus pack, and create a WinPE-based recovery CD. This uses Windows drivers.

I did and created the WinPE recovery CD - with exactly the same result :(
Is there a way to force the drivers onto the WinPE CD? I just followed the guide I found here on the forum and it didn't mention anything about that.
Thanks in advance.

Hello etoel and Pat,

Thank you for your posts and your help Pat.

etoel, there are two ways to add the drivers to the WinPe CD. You can either do it:

 - Online (when the WinPe media is booted)

 - Offline (specify the drivers when creating the WinPe media)

Looking forward to your reply and if you need additional help please let us know.

Thank you.

Hi Anton and thanks for helping out (and you Pat too).

I'm using 3.0 of the AIK and had to modify some of the commands you linked (peimg is no longer available):

1. C:\winpe_x86>Dism /Mount-WIM /WimFile:c:\winpe_x86\winpe.wim /index:1 /MountDir:c:\winpe_x86\mount
2. C:\winpe_x86>Dism /image:c:\winpe_x86\mount /Add-Driver /Driver:[path to raiddriver]\iaStorA.inf
3. C:\winpe_x86>dism /unmount-wim /Mountdir:c:\winpe_x86\mount /commit

I think that updates the winpe.wim file that is later used by the ISO builder in the plus pack.

I tested the disc today and the good news is that the drivers did indeed make it onto the disc, the bad news is that the the boot process failed due to a bad or missing file (the raid driver...) - guess I need to work a bit more on that... Nothing to blame you guys for though :)

At least I successfully loaded the drivers. My previous problem was that I forgot that it was the x86 CD I was working with (have a x64 system) so I loaded the x64 version of the drivers and that didn't work ofc...
When I load the x86 I can boot OK, but I'm still not able to see the raid... So back to square one :(

This is what I did:

go to Start -> Programs -> Windows AIK -> Deployment Tools Command Prompt
copype x86 c:\winpe_x86
Dism /Mount-WIM /WimFile:c:\winpe_x86\winpe.wim /index:1 /MountDir:c:\winpe_x86\mount
Dism /image:c:\winpe_x86\mount /Add-Driver /Driver:Z:\RE4\RSTe_3.0.0.3020_F6-Drivers\RSTe_f6_iaStorA_32\iaAHCI.inf
Dism /image:c:\winpe_x86\mount /Add-Driver /Driver:Z:\RE4\Intel_Gigabit_V16500_XPVistaWin7\Driver\PRO1000\Win32\NDIS62\e1c6232.inf
Dism /unmount-wim /Mountdir:c:\winpe_x86\mount /commit
Go to Start -> Programs -> Acronis -> Acronis True Image Home -> Plus Pack for Acronis True Image Home -> Acronis WinPE ISO Builder;
A welcome page is displayed. Click Next;
Specify a path to ISO folder in WinPE files: e.g. if you extracted WinPE files to C:\winpe_x86, the path to ISO folder is C:\winpe_x86\ISO:
Choose Add components and build an ISO:
Specify a location where to save the resulting ISO image and a name for it:
Check the details on Summary screen and click Proceed:
Burn the .ISO to CD or DVD using a third-party tool. See Burning an ISO Image.

Ok,

I've recently purchased True Image Home with the Plus Pack (2012), and to say the least I'm unimpressed with the lack of support for the X79 chipset.

I've built a WinPE install with the proper drivers, hell, I do that for a living. However, as the previous poster indicated... it doesn't work.

Part of the issue that you need to us the 32bit drivers, and I'm seriously wonder how that's supposed to work with a 64bit image.

Regardless, the reason to purchase the product was to enable Universal Restore, which does NOT work with newer Intel Chipsets.

Restore using the WinPE method results in a WRITE ERROR to a x79 based RAID 0 array.

Restore using the Acronis Linux recovery CD doesn't allow it to SEE the x79 RAID 0 array; it only sees the individual disks.

Restore using EITHER method to the LSI/3Ware 9750-4i THAT THE IMAGE WAS TAKE FROM, doesn't boot; the restored OS just sits at the Windows loading screen.

What is the ETA to updating the product to support the x79 RAID 0 configuration.

The configuration is coming from 2 x WD Velociraptors 600Gb -> 2 x OCZ Vertex 4 512GB.

GBMaryland,

You should contact Acronis support to see what they can do.

I contacted Acronis... they have no answers. They did ask for a ton of logs... none of which is going to make a difference.

The bottom line is that the chipset is not properly supported by Acronis True Image 2012 with the Plus pack.

- Rescue disks don't see the RAID 0 set
- WinPE sees the RAID 0 set, but explodes with a write error
- Universal Restore fails on anything by the 3Ware/LSI 9750-4i I took the image from.

...and all of that testing wasted a good 20 hours of my time.

Acronis is not able to give an ETA on fixing the issue, and, not to be mean, but it took quite a few iterations for the two techs I delt with to get that the X79 southbridge was just not supported by their product.

The answer for the moment is: There is NOTHING Acronis can do with any expedience.

I dislike getting burned when I purchase software that doesn't work as advertised.

Update:

Acronis has asked for logs from the Linus Acronis boot media... and that seems to exploding(e.g. crash) quite spectacularly.

So we have one instance where Acronis is able to restore to the SAME EXACT hardware configuration but you MUST use the Universal Restore option to get that to work.

We have an issue where the WinPE disk explodes with a Write Error when restoring to an X79 Chipset with RAID 0 enabled and the proper RSTe driver fron Intel.

Lastly, we have the Acronis recovery media (Linux) exploding when the System Report option is used.

Bascially, at this time (4/24/2012), Acronis True Image Home 2012 with the Plus Pack is useless on a 5 month old Intel X79 based motherboard.

Incidently, this is a Gigabyte G1.Assassin2 motherboard, with two add-in cards -> LSI / 3Ware 9750-4i and a GigaByte HD7970

Hello GBMaryland,

Thank you for you very much for your posts and we are sorry about this issue.

Please keep us posted so that we can provide you with additional assistance.

Thank you.

Anton wrote:

Hello GBMaryland,

Thank you for you very much for your posts and we are sorry about this issue.

Please keep us posted so that we can provide you with additional assistance.

Thank you.

I thank you for thanking me... however, I'd much rather have an ETA on a solution to this issue.

How long to do you suspect it'll take for you to complie a new Linux kernel that supports the X79 and the RSTe functionality?

etc...

Think we are all lining up to get those answers...

It gets better: so they asked me to upload the reports to an FTP site. The tech claims to have checked it... And can't find the one windows report I uploaded.

So it appears that we are now at Strike Two...

I'm an IT professional; I'd loose my job for this. (It's unlikely I'm the first person to have this issue.

Hello GBMaryland,

Thank you for keeping us updated on your progress.

I could not locate the Windows system report on our ftp server as well. Could I contact you privately so that we can speed up the investigation process and forward this issue to our Development team. We will then be able to provide you with an ETA for the fix.

Please let me know if you have additional questions.

Thank you.

For this record... this is why I sent screen shots to the technician... The pictures show the URLs (or UNCs... whatever an FTP address is) and that the files I uploaded are reachable.

I even created a directory with using the CASE NUMBER so it was easy to find.

Moreover, they are not just readable by me. You have my COMPLETE computer profile readable by the entire world. Guys, I'm getting annoyed at the lack of attention to detail.

If you are going to contact me, maybe it should be by an officer of the company.

New contact from Acronis... they have found my uploaded Acronis Windows Report.

Interestingly, they still want the WinPE report and a Linux report.

It's amazing to me that they'd ask for the WinPE report, simply because if you extrapolate that, I have to:

1) Take a current backup (that's about 1 hour)
2) Attempt to restore by rebuilding the WinPE disk, move the drives to the Intel X79, run the OCZ secure eraser, create a RAID 0 set, boot into the WinPE environment, watch it explode, taking screen shots, run the OCZ Secuire Erase, move the drives back to the 9750, and restore to the LSI 9750 using universal restore. (That's about 6 hours at minimum...)

Really? I've already wasted a good 20 hours screwing around with this product, and they just don't seem to understand that it's now up to them to fix the issue.

Also, I'm really not understanding what information Acronis is not getting from Windows about the hardware? Yeah, I can see that you might want to pull Linux info, at least if your are familiar with Linux (I work extensively with both...), but the WinPE issue should be correctable by looking at the Windows Report taken from Acronis under Windows.

It appears to me, on the surface, that Acronis is not investing in test systems to get this working, but attempting to get the user base to be inconvienced in the extreme to do their job for them.

Yeah, it may seem like I'm being difficult, but I draw the line at wasting 20 hours of my time attempting numerous backups / restores... only to find out that the company that claims they have Universal Restore hasn't covered the latest Intel Chipsets. (The company the rules to desktop chipset world...)

The most recent technician correctly restated where we stand (that's a relief), and seems to at least know what the next steps shoul be. (A professional contact and introduction email...)

...and I'll get him the Linux information if the Acronis media doesn't explode. The WinPE thing... completely unreasonable.

Hello GBMaryland,

Thank you for the follow-up. I apologize for the confusion with the Windows report. The reason we ask for it in addition to the Linux report from the bootable media is because we need all the information related to the issue for our Development team.

Even though this problem has been mentioned in the Forum a month ago, it has not been submitted to our Support team so that we can process it. Our forum is more of a community than a support channel and we do our best to assist all of our Customers.

Sometimes it is impossible to support all hardware configurations available in the market today, however we provide a fix for such issues through our Support team.

Your case has been forwarded to our Management team per your request and our Support Professional are working on the issue. We have a special sticky thread related to support questions here and I would really appreciate if you could post information in this thread relevant to the hardware problem, so that other Customers who need assistance will have better chances of finding a solution.

Let me know if you have additional questions please.

Thank you.

I appreciate you prompt response. However, this reminds me of the partice of "Answer the question you WISH the person had asked."

You have made no notice of the fact that Acronis is requesting that I perform a days worth of work, or that attempting to collect the error from WinPE is basically not possible or a realistic request.

I will open an addition topic as requested...

Hello GBMaryland,

We received the Linux report and we will be escalating the case to our Expert team.

Just in case, were you able to create the WinPe media using 32-bit drivers? We understand that 64-bit drivers are required but the WinPe itself need 32-bit drivers to work properly. We are currently working on resolving this issue and we will get back to you with the results.

Please feel free to post your questions related to support in this thread that we have created for such purposes so that the technical issue discussed here can be easily accessible to other Customers.

Thank you.

The 32bit drivers with WinPE attempt to write to the OCZ Vertex 4 drives and immeadiately generate a write error.

Since the 32bit drivers seem to work under Windows itself, I'm going to suspect that the outlayer here is Acronis for WinPE.

I built two CDs, one with the x64 drivers, and one with the 32bit drivers... as the instructions from Acronis are less than clear. The x64 obviously didn't even boot, and the 32bit version generates write errors and crashes.

Please disregard the PM I sent you, at least for now. However, if this takes more than a week to resolve, I'll start moving in that direction.

Thank you for the update, GBMaryland, I've added this information to your case.

I received your PM and we are very sorry about that issue that you experienced with our software and support.

We will keep you posted on the progress with this issue.

Please let me know if you need additional help.

Thank you.

I'll be honest... the ONLY ray of sunlight in the whole endevor is that YOU responded to this thread and started working on Acronis technical support.

The fact that my most recent post was deleted must mean that Acronis wants to take this to the next level.

If this post is deleted, there will be serious repercussions.

PS I've been posting duplicates of this thread on other boards...

Hello GBMaryland,

Thank you for your posts.

Your case is currently with our Expert Support Professional and we are working on this issue. I have also sent your feedback to our Management team.

Occasionally the bootable media does not support specific hardware due to lack of drivers or their malfunction. We have additional information available in this Knowledge Base article.

I am terribly sorry for the inconvenience, the reason for deleting your comments was because they were offtopic. This thread is used primarily for discussing a technical issue, however, we have a special public sticky thread dedicated to support feedback, you can find it here. Persistent offtopic comments are considered as spam per our Forum Terms of Use and if you continue to violate Forum TOU we may limit your access to the forum.

You can always submit your feedback from this form or contact our Management team directly at managers@acronis.com

Thank you.

I am just wondering if anything has been resolved with regards to this issue. I also have an x79 board running dual ssds in raid 0. I am currently trying the 2013 beta and still no go. I have a 2nd computer that I can stick my ssds in that runs a p67 chipset and will see the raid array just fine from the bootable media so in the event of a catastrophe, I can take my 1tb backup hard drive and the 2 ssds in raid 0 and transfer them to the other box and restore but I would rather not have to.

Hello Billy,

Thank you for your post.

The issue has been resolved in the latest beta version of Acronis True Image 2013 Home.

We would appreciate if you could discuss this issue in this thread.

Thank you.