Forums are for Discussion Good and Bad. Why delete my Entry and then lock Thread

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 4
Comments: 25

Hi,
Why was my last entry in this thread deleted and then the Thread LOCKED.

In short the entry was asking why Acronis are not supporting correctly nor notifying us users on known bugs. It was a critism however also contained suggestions.
http://forum.acronis.com/forum/30943#comment-form

To me this says that Acronis isn't allowing any Critism of its products. Forums are for feedback Good and Bad as long as it is constructive critism. If we are not allowed to be critical (within Reason) then whats the point of these Forums. The are one sided which is not good for the development of any software.

FORUM = A meeting or medium where ideas and "views" on a particular issue can be exchanged.

Mon, 04/30/2012 - 07:32
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello Paddy,

Thank you for sharing your concerns with us. I will be glad to address them.

The thread was locked since the solution was given. It's a common rule for the Forum, it helps to track the known issues, and also not to lose the post with the solution in further comments. We do recognize multiple negative comments without any technical information attached as a negative spamming, and have to remove it, but none of the comments are lost, since we do forward them to the Management, and Development teams.

We pull down the content that either doesn't meet TOU requirements, or we delete negative comments only in case there are several of them from one user in the same or in the different threads, and they are posted without any technical diagnostic information. Such comments recognized as negative spamming, and deleted due to the following reason: there are other users that will come to seek help, and answers, and they shouldn't dig for the solution through the additional comments without any constructive or related to the solution/investigation information.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you.

Thank you.

Mon, 04/30/2012 - 13:11