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[DUPLICATE] Cannot get Data XML tag

Thread needs solution

Hello,

I bought a license today and I am really, really annoyed that

a) I cannot use online backup, the "Registrierungsserver" (whatever that translates to) is not available

b) it cannot get "data xml tag"

and

c) I seem to be unable to contact any support directly.

The product is not working and I am to buy a "support" license? Hello?

if I cannot get this to work VERY soon I am going to contact my payment method people for a refund because of a defective product.

0 Users found this helpful

Hello Christiane,

Thank you for posting and welcome to the forum.

I am very sorry to read about this issue and hopefully the solution from a member of our Expert team will be of help to you, you can find it here.

To contact our Support team, please use the following guide from this link.

We have a thread where we keep all the posts related to the error message Error: Can't get "data" xml tag, I would really appreciate if you could continue posting there so that we can keep track of all problems in one place.

Thank you.