[DUPLICATE] Fatal error installing and uninstalling ATIH 2012 build 7119

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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On the install of ATIH 2012 build 7119, it was very near completing but ended with an error. The msi txt file is attached. There are two "Return value 3" instances in the file:

The lines leading up to the first one are:
{94CE7DF3-91C5-4ce0-9675-A8B341A91D8B} fatal error77u/PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiID8+DQo8WE1MX1NFUklB
MSI (s) (64!68) [09:34:31:234]: Closing MSIHANDLE (11333) of type 790531 for thread 6504
MSI (s) (64:9C) [09:34:31:250]: Closing MSIHANDLE (11267) of type 790536 for thread 8148
1: MSIGEN:SendMessageToInstaller: message sent
MSI (s) (64:D4) [09:34:31:265]: User policy value 'DisableRollback' is 0
MSI (s) (64:D4) [09:34:31:265]: Machine policy value 'DisableRollback' is 0
Action ended 9:34:31: InstallFinalize. Return value 3.

The lines leading up to the second one are:
CustomActionRollback(Action=CADataDoneRollbackCA,ActionType=1281,Source=BinaryData,Target=CADataDone,CustomActionData=C:\DOCUME~1\Ty\LOCALS~1\Temp\tmpD.tmp)
MSI (s) (64:D4) [09:35:00:265]: Creating MSIHANDLE (11351) of type 790536 for thread 8148
MSI (s) (64:10) [09:35:00:265]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI6A.tmp, Entrypoint: CADataDone
MSI (s) (64!04) [09:35:01:171]: Creating MSIHANDLE (11352) of type 790531 for thread 4868
MSI (s) (64!04) [09:35:01:187]: Closing MSIHANDLE (11352) of type 790531 for thread 4868
MSI (s) (64:10) [09:35:01:187]: Closing MSIHANDLE (11351) of type 790536 for thread 8148
MSI (s) (64:D4) [09:35:01:187]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)
MSI (s) (64:D4) [09:35:01:187]: Error in rollback skipped. Return: 5
1: MSIGEN:ERROR: setprop: MsiSetProperty(propname=MsiSuppCustomActionData,value=) res=6
MSI (s) (64:D4) [09:35:01:203]: No System Restore sequence number for this installation.
MSI (s) (64:D4) [09:35:01:203]: Unlocking Server
MSI (s) (64:D4) [09:35:01:312]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
Action ended 9:35:01: INSTALL. Return value 3.

Attempts to uninstall get very close to completing, and then rolls back. It appears to encounter the same error. The lines leading up to its "Return value 3" are:

MSI (s) (A0!38) [15:09:47:203]: Creating MSIHANDLE (13954) of type 790531 for thread 2872
{94CE7DF3-91C5-4ce0-9675-A8B341A91D8B} fatal error77u/PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiID8+DQo8WE1MX1NFUklBTElaRVI+DQoJPFNlcmlhbGl6ZWR
MSI (s) (A0:24) [15:09:47:203]: Closing MSIHANDLE (13902) of type 790536 for thread 3056
1: MSIGEN:SendMessageToInstaller: message sent
MSI (s) (A0:F0) [15:09:47:218]: User policy value 'DisableRollback' is 0
MSI (s) (A0:F0) [15:09:47:218]: Machine policy value 'DisableRollback' is 0
Action ended 15:09:47: InstallFinalize. Return value 3.

I have tried installing, repairing, and uninstalling several times, and even tried going back to build 6154, all with no luck. At this point I have a "broken" ATIH 2012 that I can't get working or uninstall...quite frustrating.

Does anyone know what steps to take to either repair or uninstall (so I can try a clean install) ATIH?

Is anyone else seeing an error like this one?

Please see this Thread for installation issues.

Attachment Size
acronistrueimage.msi_.txt 7.87 MB
Sun, 05/13/2012 - 22:45
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 613
Comments: 8747

Heligeek,

I don't have the link to hand, but search in the KB for TrueImage 2012 cleaner, download and run this, reboot and see how you go.

Mon, 05/14/2012 - 00:42
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Everyone,

Thank you very much for your posts. We really appreciate your solutions as always Colin B.

Please accept our apologies HeliGeek for the experience and holdup caused by the installation issue. I will be very glad to assist you with the matter and provide you with the appropriate solution.

The issue seems to lie with the installation of a module referred to as Acronis Backup Archive Explorer. The installation of the latest update release of Acronis True Image Home 2012 might have encountered trouble removing this very module prior to attempting to install one afresh. As a solution, I kindly ask of you to check to see if any Acronis devices appear in the tree structure in Device Manager, located in the Control Panel. If you do notice any Acronis devices, please remove them by right-clicking on each device and choosing to Uninstall it.

Upon successfully performing the removal of the devices, please attempt to reinstall Acronis True Image Home 2012, build number 7119. Provided that your installation completes successfully, you may resume with your backup, recovery operations as normal.

However, if there aren't any Acronis devices present in Device Manager for you to uninstall; or, despite performing the above steps, you still encounter the same issue during installation, please create a System backup from the Bootable Rescue Media, and then proceed with the deletion of Registry keys and strings from Windows Registry so as to remove all traces of Acronis SnapAPI drivers from your system. Please see this Knowledge Base article on how to delete keys and strings from Windows Registry.

Once you remove the drivers from your system, you may proceed to install the latest update build anew, and continue with your day-to-day backup and recovery tasks and more.

We apologise for the inconvenience resulting from this installation issue, and appreciate your efforts to carry out the simple steps above.

Even after completely removing Acronis device drivers from your system, you still have difficulties during reinstallation, please kindly contact Acronis Customer Central for additional assistance. You may find detailed instructions on contacting support from this Knowledge Base article.

Kind regards,

Mon, 05/14/2012 - 13:06
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.