F11 Backup type fails with latest build 7119
Updated to the new build, restarted system, hit F11 to perform backup outside of windows. With all previous versions, incremental finalized and validated in under 10 minutes with a space of 12GB. With latest build, same drives and settings, backup begins, timer indicated 36 minutes left, then fluctuates as follows: 36,24,39,1hr, 36, 1 1/2hr, 2 hr, etc. The time remaining is all over the place. The progress bar crawls and after 1 hour time, a window opens that states "out of memory or drive full, delete files to continue". I have attempted my typical incremental image on 3 external drives, which I use weekly. Each drive has over 200GB of available space, which rules out the "out of room". I also attempted a full image backup, which failed as well, same symptom. Full image comes out at 25GB total. Again, this is in the pre-windows F11 environment which I have successfully completed hundreds of times, until the latest build 7119. I then attempted the same in the windows environment, which succeeded the incremental image. However, I have always used the pre-windows F11 image process. So I posted my situation and the moderator suggested uninstall/reinstall, maybe the drive if faulty, etc. Everything less of trying to get to what the software bug is. I restored my system to a previous incremental which was performed prior to the upgrade to build 7119. After that restore, I can perform incrementals all day long on the same external drives, using the pre-windows environment, again in under 10 minutes flat. So, obviously there is a major bug in the new build, although advertised with "improvements". I am just glad that I was smart enough to create an image prior to this new builds release. I also tried ad/remove programs to uninstall the new build, which completed. I then restarted the system and received errors that Acronis could not start this or find that? What? I unistalled it? So, I looked and most of the Acronis files, folders and registry entries still exist. So I took Acronis's suggestion and used their removal tool, very bad mistake!! After system restart, I had 4 pop up messages from other programs who now could not find their own files and needed to be reinstalled. My advise, stay away form their removal tool!! So, after posting about the backup failures, I never received anything from Acronis that indicated they are looking into a fix for this bug, which is a big big one! I have been a loyal customer for over 10 years, have 10 registered products with them and have literally recommended their products exclusively to hundreds of my computer business clients. Never asked Acronis for anything in return. What I did expect, was their loyality to their customers, which in my case, is non-existent. I have analyzed the symptoms and the latest build has a bug which is not allowing the back images to perform correctly for me. All other possibilities have been ruled out and I am stuck with a paid version which will not perform as advertised! I will begin looking for another vendor for my personal backup software and recommendations for my clients. You would think that repeated paid customers, who have been loyal for years, would be provided no-charge tech support, chat, email, etc. Not simply a message board where the company programmers are not a part of or do not answer the many concerns of all their customers. It is to bad that another fine company has also gone down hill.
Scott,
First thing that I thought of was running checkdisk, no errors were found. The previous version works without a flaw in or out of Windows, F11, etc. Latest build fails outside of Windows, F11, so apparently that version has the problem.
When you reboot to run ati (f11), it loads linux and runs under that, which is why I asked if you tried the bootCD (also linux). If that doesn't run properly either it could mean that even if you made a backup under windows, you might not be able to restore because the loader or the linux drivers in the new build aren't appropriate for your hardware. Also, if the restore process doesn't work properly, you should be able to get free support even after 30-days.
But it does sound to me like it could be problem with how the upgrade proceeded given that uninstall caused probs with other progs. Since you have a pre-upgrade backup, you might try doing a full uninstall of ati, run cleaner and then install the newer build BUT do this after having disabled all non-microsoft services and all startup programs using msconfig