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New HP Laptop - TI 2010 Home 7610 Not Recognizing Disk

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Is this when booted from the recovery CD or within windows?

thomasjk wrote:

Is this when booted from the recovery CD or within windows?

Sorry, I neglected that trivial bit of info......

CD.

Perhaps I need the Safe mode addon (trying to figure out how to get that)?

Download the bootable media ISO from your account and burn that to a CD.

Create a WinPE-based disk using the Plus Pack. Follow the instructions in the help file.

It appears I need WIN dvd's to create the PE image, I don't have them.

Any other way?

Thanks.

You need the Windows AIK from here http://www.microsoft.com/en-us/download/details.aspx?id=5753. Download the ISO file and burn it to DVD as an image. Then run the install program.

Yes, I have it and it is installed. However, I need a windows cd to create a PE image? That I don't have.

Thanks.

Nowhere in the directions http://kb.acronis.com/content/5415 does it say you need a Windows XP installation CD. You just need the AIK for XP.

Pat L suggested following the instructions in the Plus Pack. The instructions in the Plus Pack PE builder strongly suggest to follow the procedures to "create an image" in the AIK "Getting started..." document. In this document it says you have to have a win cd in hand.

However, as you cited above and as I found, http://forum.acronis.com/forum/27784, this isn't necessary. It also is mentioned elsewhere in the PE Builder help.

Now a bootable PE cd is in hand with Acronis loading and seeing the HD with no problems at all. However, it is rather pointless at this juncture as it doesn't see any USB drives or network connections. I followed

http://forum.acronis.com/forum/27784

for making the PE/Acronis CD. Is there something lacking in the procedure for USB and networking?

Thanks.

USB drives need to attached before booting. This old thread may be of some help http://forum.acronis.com/forum/9449. Networking should be working unless the drivers don't work with your network card.