please enter the serial number of your previous product?
so my drive crashed. i have a backup on another drive. i dont have a rescue disk so im trying to install true image on another computer to create the rescue disk. it creates one but i cant do anything with it because its not registered. so.. i go to register that copy and when i do it says whats in the title.. i need the serial number of the previous product. well you know what? i have no clue. i bought it with the serial number i used. thats the only serial number i know. what the hell am i supposed to do? i bought this program like maybe 2 months ago and the support seems to have ended in the same damn month i bought it. im super frustrated already because of what happened and ive been working for hours trying to fix it before this step of just wiping and restoring from my backups. which i HOPE will eventually work. and i run into all of these problems with this software i paid good money for.
could someone please tell me what im supposed to do here? i had no previous serial number. it was probably a trial serial or something. it was not recorded in any of my emails.
please? help?
you can contact customer support via E-mail or Live Chat and ask them to check their records.
thats one of the frustrating things. when i go to support on this site the email and live chat were disabled. it says my support ended in MAY. you know when i bought the program? APRIL 24. wow, great support.
anyways. this rescue disk i created, while some operations did not work. i plugged the disk into another computer and did what i needed to do. now that its back in, the recover DOES seem to be working. ill know if its successful in a couple of hours.
well that 2 hour estimate turned out to be like 4 hours. and boy am i pissed off.
it recovered SOME of my files. and broke tons of stuff.
i had it set up to do a main backup, then incremental backups every single night. the last main backup was 21 days ago. after the recovery i saw immediately that im missing all sorts of files on my desktop. and im seeing files that i deleted weeks ago. then utorrent starts up like it was freshly installed. all defaults. no torrents in the list, etc. wtf?
what it looks like it did was restore the main backup, then backup_21.tib. but NONE of the incremental backups in between those two. this is my guess what happened. right now i ran the restore again from within windows to see if i could fix it. all i could choose is what date to restore from. so i chose last nights.. and it rebooted and is now working on that backup 21.tib file again. nothing in between. with the 2 hours to go. and ill have to wait 4 hours. sigh. shouldnt i be seeing it working on the main, then 1.tib then 2.tib then 3.tib etc?
whats going on here? how do i do a FULL restore of ALL of my files?
The restore should restore any files included inside the backup set of files. If not all restore, perhaps you have file exclusions set so not all files are included in the backup. It is something to check anyway. Date and times assigned to the file by Explorer can be a real help in determining what to select.
Hello Eric,
thank you for using Acronis Software.
For your restore question:
Please be aware, that we Backup in an partition backup everything, including links (.lnk) that resides on your Desktop. So, when you do a full restore of your system disk, this should restore everything, as you have backed up.
When you restore files from this kind of backup, you get files (and normaly no links).
Also think about, that every backup is also a snapshot of the date and time, where the backup has been created. Your restore task restores in this way the exact time and date snapshot.
When you restore files from a backup, that contains an older snapshot, you can get files, that you already have deleted after creation of the backup. That is what you can expect.
Have you checked out the Web Help for your Product yet?
For any restore issue, you will be able to contact Acronis Support, when you have registered your product. This works even, you did not have a valid support for this product. Please follow then the Acronis Customer Support Handbook to get in contact. At the page 12 (from 16), you will see a screenshot that shows the 'contact us' page. When you are there you will find a special link right from your Product drop down box, where you see in the Screenshot the Support Program is shown. See my attached picture.
If there is anything else, we can do for you, please let me know.
Thank you.
