Acronis Backup & Recovery 10 Agent -- Installation failed on Windows SBS 2008 Server
The licensing serer installs fine
the Agent fails with the folowing error Error
Code: 06442537
Line tag: 0x9f2b3becl6879afe4l
Message: Installation error.
Suberror
Code: 01603
Line tag: 0xbd28fdbdl64edb8b9l
Message: Fatal error during installation
The log error is below:
MSI (s) (EC:7C) [09:14:57:653]: Note: 1: 1708
MSI (s) (EC:7C) [09:14:57:653]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (EC:7C) [09:14:57:653]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (EC:7C) [09:14:57:653]: Product: Acronis Backup & Recovery 10 Agent -- Installation failed.
I have the same problem on Windows SBS 2003 Server.
Can someone help? Thanks.
I have the same problem with W2008 Enterprise server. 1st server installed perfectly, 2nd server had the same error 06442537 during the agent installaion. Come on Acronis we paid good money for this product. WHERE IS THE FIX!!!!
My company is partner with Acronis. We purchased thousands of dollars worth of software.
Acronis support is worth almost nothing, even when they help it takes forever. Yestrday I tried to reach them about this problem over chat session and after more then 40min on hold I had to leave.
This is a new product and I don't understand how they can release it when it is not working good for so many people.
Nobody from Acronis tech support even tried to reply to this post. In the meantime I have $400+ software doing nothing for more then a week, because I can't get ahold of anybody.
What a shame!!! I wish they have better competition.
Does anybody from Acronis support evern reads these forums? I don't think I'll buy any more version 10 until they fix their problem. Version 10 is HORRIBLE!
Acronis support is HORRIBLE!
Even this forums website takes forever to load. I really wish I have some better alterntive for imaging backup software.
Hello,
Please accept our apologies for the delay with the response.
To find the exact reason of the issue we need the entire .msi log file. You can obtain the file after the installation failure (the file is available at the bottom of the program window). Please attach the file to your next post.
Znala,
Unfortunately, the information you,provided is not enough to resolve the issue, we need the entire log file.
We have the appropriate article concerning the issue with the installing. Please see it for more information. If you experience difficulties in analyzing the log file, please attach it to your next post.
Thank you.