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Cannot upgrade/update/convert to 3 PC licence

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After buying a 1 PC licence for ATI2012 I released I needed it to run on another computer as well. The 1 PC licence costs £39.95 and the 3 PC licence costs £59.95, i.e. £20 extra. So I contacted Live Chat and was told I could not upgrade to a 3 PC licence but would have to buy a separate 1 PC licence which will obviously cost me twice as much.

This seems to be a rather harsh policy or have I misunderstood something?

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Hello Mike,

Welcome to the forum and thank you for your post.

We have two types of licenses for ATIH2012. The standard license which can be used on one machine and the Family Pack, which has 1 serial number but it can be used on three computers. You can refund your current copy of ATIH2012 and purchase the Family Pack. Please let me know how you would like to proceed.

Thank you.

Thanks for the quick response. I thought I must have misunderstood the Live Chat person. I would like to refund the standard licence and buy the Family Pack instead. How do I go about doing this?

Hi Mike,

Thank you for replying.

I will contact you via a private message in a few minutes because it involves sending you some personal information, we will get this sorted.

Thank you.

Hello Ben,

Thank you for posting.

I will contact you shortly via a private message to arrange the details.

Please let me know if you have additional questions.

Thank you.