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WEird Boot problem black screen but selecting option 7 starts up for True image

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Hi All,

I have been using Acronis trueimage 2010 for over a year now, I mainly use it to take image backup of my PC/Laptop and restore it elsewhere. Now I took a image of my laptop last week before migrating to windows 7 and then restored onto PC. I normally experience driver problems anytime I do this, but I only take this approach as a way of re-assuring myself before I wipe off hard drive. I followed this step last week and restored onto PC, Now that the upgrade is complete, I want to restore the image of the original Dell 3200 PC back onto the PC.

When I insert the Acronis CD for it to boot, it shows the Acronis splash screen and all I then get it just a black screen. This is completely new and just very weird.
I then looked at the screen and there are quite a few options that one can press, I pressed option 7 which I think says something about low resolution or so, then Acronis boots up nicely although with very low quality resolution VGA. I then try to navigate to the NAS to pick up the image of the PC to restore back, it reboots itself. Last time I set got it to start the restore, I don’t think it completed as windows didn’t boot fine.
I have not changed the video card etc, the only thing that has changed since last week is the fact that I have upgraded the memory on the Pc. The memory there before was 1GB, and I have now made this 4GB as it was really slow. Should this cause Acronis to not work again ?
Anything else I need to do ?

I’m thinking of installing the old DIM slots, but before I do so I want to find out if memory upgrades can affect Acronis and stop it from starting up.
Thanks in advance.

0 Users found this helpful

The bootCD used to work on this machine and now doesn't? If you haven't changed the mobo or harddrive, then you probably have a bad bootCD. Assuming you have a machine or acces to one you can use for a few minutes, then 'd try making another bootCD or downloading the iso for one from acronis.com (log in, go to get updates, look for you version and then the boot media) and burn it to disk. Only take a few minutes and costs a few cents.