Direkt zum Inhalt

"Files to transfer" causes system to go into a boot loop.

Thread needs solution

When trying to use Universal Deploy, I have to specify "Files to transfer" according to the directions if my deployment still fails to pick up network drivers or what ever else isn't installing right. It doesnt seem to matter where I ask it to place the driver files, I just get a broken system afterwards that just boots over and over. Has anyone else run into this problem? Any solutions out there? Ive been waiting for support from Acronis on this, and was hoping to get this resolved before their speedy 48 working hours deadline.

0 Users found this helpful

Hello bbam support,

Thank you for your post.

I was not able to find a case in our system related to this specific issue. I forwarded your feedback about the other case to our Management team, we really appreciate your comments.

Back to this issue, could you please list the exact steps you take before this issue occurs, it will help us to determine the exact cause of this problem.

Could you let us know the reason for using the "Files to transfer" in relation to Acronis Unviersal Deploy please.

Looking forward to your reply and if you have additional questions please let me know.

Thank you.

My case number is 01629974

The reason im using files to transfer, is when my system boots up after deploying, no network drivers are working or found on the system. Despite indicating a location where the network drivers are at, they simply dont get installed. So as a work around I was asked to use the Files to Transfer option.

Exact steps to this issue are:

Booting from PXE with custom PE image

Select a machine from the list, right click, Deploy Image

Next

The machines listed below, Next

Use PXE server is checked, Next

Create New for creating a new template

Next

Create new template radio button selected, Next

Selected an image to deploy, Next

Check both partitions (C:, D:, this is a windows 7 64bit system), Next

Network Logon, entered in my domain admin credentials, Next

On Specify deployment settings, im only choosing "Files to transfer" I select the files I want, and a destination for them to go to. Ive tried the proper location in the windows\inf and windows\system32\drivers, as well as just a simple folder in the C drive. Next

Use on Universal Deploy

Name the template, Save

Select template, Next

Now, entering in my domain admin credentials, Next

Deploy to the machines that are ready, Next

Name the task, Create

The only difference between a system that will at least boot, and a non working system is when I choose to transfer files.

Any help would be appreciated.

Hello bbam support,

Thank you for replying.

We have forwarded this issue to our Expert team so that we can provide you with a solution as soon as possible.

I am very sorry that you had experienced issues with our software and if you need additional information about your case please contact me directly.

Please let me know if you have additional questions.

Thank you.

Thanks. Seeing as they "lost" this case before, I may have to take you up on your offer! :) Is this a known bug?