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[RESOLVED] TI2013 Doesn't Do GUID aka GPT

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Yesterday morning I bought three new ASUS K55A-BBL4 laptops at Best Buy. After several hours of tweaking one of them. I tried to image it with Acronis TI Home 2011 but because the drive had a GPT and not MBR boot record, the program balked and said I needed to upgrade. I upgraded to TI2013 (touted to be GPT capable) and performed the backup with no hitches. Later when I tried to restore the image it crashed with no error code. To my dismay it wiped out the partition completely meaning that I no longer had an OS on it. In despair I tried restoring it to the second laptop only to have its OS obliterated too.

This morning I started a chat with Acronis, I guess with someone in India. They wanted me to run a CHKDSK because they felt it was a hardware problem. With no OS on the computer, he had me boot to a repair disk and of course that balked. The chat lasted over four hours from beginning to end with me being told that they had enough of my diagnostics to send the problem up to engineering and that I would hear back from them in a few days.

The bottom line is I have two new dysfunctional laptops and one new one that I can't backup with Acronis.

It would appear that the world of GPT, which has been brewing for over ten years, has finally reached critical mass, that OEMs are now putting out systems with GPT and that Acronis is just now getting feedback from people like me to address unresolved bugs.

Has anyone had similar issues? If so are there any decent work-arounds or even competitive replacement backup/recovery programs?

I have a gut feeling I'm going to be waiting for a week or two for an answer and in the end have to fight to get the store to tape all the laptops back.

Any help would be appreciated.

Issue resolved here.

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GPT disks are supported by 2013 (and 2012). I would suggest that you boot the computer that is still working up to the 2013 Rescue Media (boot disk) and perform a full disk backup to an external drive. Then connect the external drive to one of the systems that is not working, start the computer by booting to the Rescue Media, and do a full disk restore from the backup file you created from the working system. See if your results are different then you have experienced thus far. If you have trouble booting the computer up to the Rescue Media and have UEFI firmware on the system, check to see if you can temporarily change it to legacy BIOS mode to see if booting to the Rescue Media is successful. You can backup and restore while in legacy BIOS mode, but you should change it back to UEFI mode when finished with the bootable Rescue Media.

Dear James F,

Following your suggestion worked like gangbusters. Thank you a million for jumping in with your advice! I guess the underlying problem was that my initial backup was probably the C: partition only, leaving the system hanging when I restored it only. I just wish I had a better understanding of what the problem was and how it got solved.

I subsequently backed up all but the D: drive using the installed version of 2013 and restored that backup to the other laptop that had no OS. Viola!

Glad to help.

Note to all, when you do a disk restore, everything on the target disk is erased before the image is written. It's one reason working from a backup is safer than cloning.