[DUPLICATE] Acronis Cleanup tools not at all what you would expect

I have just taken some time to go through what happens when you want to do a clean installation on a system that has had previous Acronis products installed and I was surprised at what I found.

The products I had installed were: DD11, ADD11, ATIH2012

I ran the ATIH2012 cleanup tool

1). The tool deletes ALL acronis products from the system it does not make it clear that it will be doing this. Yes it lists all the products installed but it does not check to see which one is to be cleaned up.
2). After running the tool it leaves the following service entries in the managent console:
Acronis Disk Management Service
Acronis OS Selector Service
Acronis Remote Agent Service
3). It also leaves DD11 and ADD11 icons on the desktop
4). The same is true after running the Acronis 2013 Cleanup tool.
5). It does not remove the Acronis Agent User Account
6). It does not remove the Acronis Remote Users Group
7). there are a whole load of registry entries that are not deleted "Missing Shared DLL and ActiveX/COM Also firewall rules are not removed. 709 of them
8). it does not remove the Remote Agent profiles

Having restored the system to what it was before I then used the product uninstaller to remove each product:

1). Uninstalling ADD11 does not remove the Acronis Agent User account
2). C:\ProgramData\Acronis\TrueImageHome\OnlineBackupScripts, C:\ProgramData\Acronis\TrueImageHome are not removed
3). C:\Program Files (x86)\Acronis\TrueImageHome which contains two files fox.dll & help.chw are not removed
4). The uninstallers do not remove many registry entries
5). The following keys also still exist after using the uninstallers:
HKEY_CLASSES_ROOT\CLSID\{C539A15B-3AF9-4c92-B771-50CB78F5C751} remains Acronis Secure Zone
HKEY_CLASSES_ROOT\VirtualStore\MACHINE\SOFTWARE\Wow6432Node\Acronis remains but seems to have no content
HKEY_CURRENT_USER\Software\Acronis remains with all the product sub keys
HKEY_CURRENT_USER\Software\Classes\VirtualStore\MACHINE\SOFTWARE\Wow6432Node\Acronis remains
HKEY_LOCAL_MACHINE\SOFTWARE\Acronis
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{C539A15B-3AF9-4c92-B771-50CB78F5C751}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\B4E08F390F907644EB1DAFA969D2200C
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\EMDMgmt\_??_&Ven_Unknown&Prod_Unknown&Acronis_NSB_Vista_2631098100
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\EMDMgmt\_??_&Ven_Unknown&Prod_Unknown&Acronis_NSB_XP_1992728121
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\EMDMgmt\DM_BL_Acronis_NSB_XP_1992728121
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\EMDMgmt\DM_Lp_Acronis_NSB_Vista_2631098100
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\EMDMgmt\ND_KL_Acronis_NSB_XP_1992728121
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\EMDMgmt\ND_OA_Acronis_NSB_W7_4202340822
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\EMDMgmt\ND_VY_Acronis_NSB_Vista_2631098100
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\EMDMgmt\NDCVM_Acronis_NSB_XP_1992728121
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\EMDMgmt\NDDWA_Acronis_NSB_Vista_2631098100
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\EMDMgmt\NDG___Acronis_2430186496
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-700115100-184365736-2602770956-1021 - Acronis user Agent Profile
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-700115100-184365736-2602770956-1028
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Acronis
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\fltsrv
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\vidsflt58
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\vidsflt67
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Class\{1860459D-4692-4825-B761-44A725991050}
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\fltsrv
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\vidsflt58
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\vidsflt67
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{1860459D-4692-4825-B761-44A725991050}
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\fltsrv
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\vidsflt58
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\vidsflt67

Some of the above also appear in HKEY_USERS

6). C:\Program Files (x86)\Acronis\TrueImageHome\ still appears in the path statement
7). Running the cleanup tool does clear up some of the mess.

Following this experience I can say that the only way to end up with the cleanest system possible is:

1). Uninstall (if possible) all Acronis products using their native uninstallers this will ensure that all the services etc. are deleted
2). When all the products are removed run the latest Acronis clean up tool. This will remove a lot of dead wood from the registry and most of the folder used by Acronis programs but not perhaps all of them.

All I can say after this experience is that the cleanup tool is far from a cleanup tool it does not do a good job at all!

I hope the above is useful to those wanting to start with the cleanest system possible. If you have used the cleanup tool and still have issues install the products you had to start with, then uninstall them, then use the cleanup tool and hopefully any issues will be gone.

Feature request/feedback thread is available here.