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True Image 2013 cannot backup .ipd and Blackberry backup folder

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Hello.
I'm evaluating True Image 2013 and i see it failed in backuping .ipd files and Blackberry backup folder on a shared directory.
Anyone can help ?

Thanks.
Best regards,
Fabio Cecchinato.

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Fabio,

Are you getting any error messages in the log?

Is your Blackberry connected or disconnected when you try to back the files up?

Is the folder a hidden folder?

Colin, thank you for your reply.

1. I cannot access .log file just now but i'll let you know.
2. Blackberry was disconnected when trying to back up.
3. That folder is not hidden.

Am i the only one with this issue ? I'll send you the log ASAP.
Best regards,
Fabio C.