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TI 2013 and Credent

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I would like to use True Image 2013 to backup my laptop that is encrypted with Credant Mobile Guardian Shield for Windows. I need to use File backup mode for my purpose. I've tested recovery of the backed up files, but they are encrypted. I've asked the folks who know about Credant and they have said if the Acronis backup operates below the file system layer, it won't work.

Any suggestions?

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If Credant only encrypts at a file level, then True Image ought to work, if the encryption works at the actual disk or sector level True Image is likely to make images that cannot be recovered.

Even if Credant only encrypts a file, depending on how it develops the encrypting alogrithm may also have a bearing on success or not. For example if it uses disk or sector data to seed the encryption a restore will fail provide a readable file.

When you say you have tested the recovery of backed up files, is this from within True Image?