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2013 upgraded but won't Activate

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I've been using 2012 with Plus Pack for 11 months. Recently I purchased teh 2013 upgrades to True Image and Plus Pack. I t accepts the Licenses, but when I try to Activate, it looks like it does, the Activation window pops up and goes away, but it still says:
Activation required! Days remaining: 7

How can I get this to activate?

Thank you,
Kay

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Kay,

If you have been trying to activate over a period of several days and are still having this issue, you would need to contact Acronis customer support directly to have this issue resolved. There may be some type of problem with the activation server on their side.

Be sure to check your firewall settings, or temporarily disable it while performing the activation.

I would try again to activate over the next few days, and if not resolved on its own by Monday night, contact Acronis here: www.acronis.com/support/contact-us.html