Boot CD - True Image Freezes when activating RAID sets

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Hello everyone!

I have searched the forums and so far couldn't find anyone with the same issue as I am having...

Having used Acronis True Image for a number of years I recently upgrade to 2013 and I took a full backup of my system prior to a system upgrade. The archive is perfect (I did a test restore to make sure), but and with the new hardware configuration I was able to create the primary RAID partition and restore my primary disc without a problem.

However as soon as I create a second RAID volume to house my data partition True Image refuses to boot, freezing at the point where it initialises the RAID array (see attached photo of screen). All disc activity ceases at this point, and hitting any key just moves the cursor down a line.

The original backups were created before I upgraded to the 4th April update. I have since downloaded the updated version of the boot disc, but this exhibits the same fault.

I do have the original disc array and can revert to a working Win7 x64 install if required (but I'd really rather not have to swap out all the HDDs again if possible!)

Many Thanks in Advance

Gareth

Anhang Größe
img_0752.jpg 2.26 MB
Mo, 04/29/2013 - 07:20
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mvp

Is it possible that you have 2 different RAID controllers on your motherboard and that this second set is created with the second disk controller?

Mo, 04/29/2013 - 17:12
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Thanks for the suggestion Pat,

it is definitely a single controller, with the two RAID partitions spread in a matrix across four disks controlled by the Intel Rapid Storage ROM (v 10.6.0.1091 - see attached). I have used this particular motherboard for a couple of years without a problem, previously with a single 1TB primary drive and a 3TB RAID for data. There is a second SATA controller on the board, but I have that hooked up to the DVD drives and a Photoshop scratch disc.

I could find nothing in the documentation, but as TI will start okay with a single partition in the array I presume it isn't just a straight driver issue?

Anhang Größe
130788-107698.jpg 2.54 MB
Mo, 04/29/2013 - 19:37
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edited: was looking for clarification while it was being posted in the previous comment.

Mo, 04/29/2013 - 19:43
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James,
thanks for your comments (which I know you edited away for clarity).

I'm not entirely sure the previous hardware configuration is having an impact, and although everything was originally configured with a much older version of the BIOS I was able to reboot the system into the old configuration with the upgraded BIOS before swapping out the discs to accomplish the hardware upgrade. I was also able to boot into TrueImage from the boot CD in both the old configuration and the new configuration with just the primary 1TB RAID array.

As mentioned before I still have the four discs of the original configuration safely kept to one side, so if necessary can switch all those back in if I need to boot back to Win7 to rebuild a different boot disc to incorporate other drivers.

My intentions had been to back up both OS partition & data RAID, switch over the HDDs then build a 1TB RAID10 to which I would restore the OS partition followed by 7TB RAID5 to which I'd restore the data partition (and expand it later in Win7 when it reboots).

Mo, 04/29/2013 - 20:33
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Gareth,

Rebuilding a Acronis Rescue Disk (media) will not add any new driver support. The disk you build from within Acronis or download (ISO) from your Acronis account contains the hardware support that Acronis has included, and can only be modified by them.

If you have purchased the Plus Pack for 2013, your best bet would be to create WinPE 4.0 (based on Windows 8 -- can be built in Windows 7) Acronis Rescue Media.

The WinPE 4.0 based Rescue Media can have additional drivers added to it in case it does not support your hardware "out of the box", but Windows 8 based WinPE 4.0 has a very large number of included drivers, and your RAID controller may already be included.

The issue here is that the Linux based Acronis Rescue Media loads hardware drivers while booting into Linux before True Image even starts. Based on your screen capture and description, it looks like driver issues may be causing this. No updates to the Linux based disk are available other the the latest version (2013 build 6514). If you have the older build of Rescue Media (2013 build 5551) and/or you owned a 2012 version, you could also try other Rescue Media as well, as there have been changes to the Linux kernel used in the various versions/builds.

James

Mo, 04/29/2013 - 20:53
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From Acronis RAID support page: http://kb.acronis.com/content/11681

"As to specific RAID controllers - when running the product in Windows, the product will support them if Windows itself does. From Acronis Bootable Media most of the RAID controllers are supported."

Is your new (wanted) RAID configuration the same as the original? RAID 1, RAID 5 , RAID 1+0 (10) etc.?

Mo, 04/29/2013 - 20:59
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Thanks James!
I'd seen the article you quoted above and my interpretation was that if the bootable media recognised the initial RAID partition then it must support the chipset / controller, but obviously there are some features of the RAID Matrix set-up I want to implement which aren't fully supported under the Linux environment.

The new configuration is different to the old as I am moving from a 1TB physical disc + 3TB RAID0 partition to a 1TB RAID10 + 7TB RAID5 - I am a photographer and completely filled the previous data partition in the last couple of years! (I have two network backup drives plus a USB backup drive to compensate for the fact it was RAID0)

I am about 90% sure I upgraded to the plus pack when I made the jump from Acronis 2010 so I will switch back in the original HDDs and create a WinPE boot disc. I have already tried disc from build 5551 and build 6514.

I will let you know how I get on...

Di, 04/30/2013 - 07:16
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