Backup fails immediately

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I am trying to use the trial version of ABR 11.5. Whenever I try to run a backup job, the backup fails immediately.

The error message is "Failed with error", with no additional information. The event log is empty.

All Acronis services appear to be started.

I am running Win7x64.

Any help is appreciated.

Thanks,

Charlie

Mo, 05/13/2013 - 17:58
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By default, log view shows 'activities'. If you switch the dropdown list to 'events' - is there something meaningful? Also, if you run the backup creating a backup plan (not using 'backup now' button), an error may be displayed in details of backup plan - go to 'backup plans and tasks', select the plan, expand the bottom panel, go to 'error' tab if it is there.

Mo, 05/13/2013 - 18:42
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Thanks for responding, Fedor.

Here is the event log entry when I tried to run a backup:

<log build="37613" version="11" product="Acronis Backup & Recovery 11.5 Management Console">
  <event id="1" type="Error" time="5/14/2013 9:18:35 AM" policy="[None]" task="[None]" InstanceType="[None]" Instance="[None]" Machine="Newton764" message="Failed to run the task: An error occurred while trying to run the task.|Additional info: |--------------------|Error code: 112|Module: 9|LineInfo: d6e6b1a4069ca4d3|Fields: $module : mms_vs_37613|Message: Failed to run the task: An error occurred while trying to run the task.|--------------------|Error code: 17003|Module: 9|LineInfo: 9e5d09f7da87d0c|Fields: $module : mms_vs_37613|Message: Failed to substitute the parameter of the task.|--------------------" code="589,936(0x90070)" module="9" Owner="CWA" />
  </log>

Does this mean anything to you?

Thanks for your help.

Charlie

Di, 05/14/2013 - 14:24
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