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AcronisFileBackup Task execution failed.

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Hi, I am new to Acronis backup and need some help from someone :)

I am getting this information sent on mail everytime the backup runs.

Can you please help me?

1 Information 05.11.2012 03:00:03 Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
2 Information 05.11.2012 03:00:03 Operation AcronisFileBackupLaila started by schedule.
3 Information 05.11.2012 03:00:03 Operation description: Stage Description.
4 Information 05.11.2012 03:00:04 Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
5 Information 05.11.2012 03:00:04 Priority changed to Low.
6 Acronis Test Program 05.11.2012 03:00:04 Access to the file or folder is denied. (0x40014)
function = "WNetAddConnection3W",
filename = "\\NAS"
Tag = 0xF35F747B3B21FAF5
Multiple connections from the same user to a server or a share, with help from more than one username is not allowed. Disconnect any previous connections to the server or the shared resources and try again (0xFFF0)
code = 800704C3)
Tag = 0xBD28FDBD64EDB8C3
7 Acronis Test Program 05.11.2012 03:00:05 Operation has completed with errors.

0 Users found this helpful

Erik,

Does TIH 2013 actually make an image on your NAS?

How are you accessing your NAS via mapped drive or UNC?

Try accessing the drive via UNC or IP addressing, True Image can have problems with mapped drives, as mapping is user specific and True Image runs at a higher level than user level.

If there is a problem with credentials, you will need to delete the network drive credentials in Windows Credential Manager, re-enter them when True Image asks and then all should work OK.